Senior Field Application Engineer, Data Center OEM

NVIDIA; Town of Texas (WI); On-site; USD 132,000 - 253,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

NVIDIA is seeking a Senior Field Application Engineer-OEM in Round Rock, TX. You’ll lead sustaining engineering for NVIDIA data-center products, drive failure analysis, and coordinate with OEMs/ODMs to resolve critical issues across hardware, firmware, and software domains.

Responsibilities include triage, root-cause analysis, RMA management, and on-site support, with travel as required. 5+ years in related roles and deep server architecture knowledge are expected.

Qualifications

• BS or MS in Electrical Engineering, Computer Engineering, Computer Science, or a related discipline—or equivalent experience.
• 5+ years of relevant experience in Field Application Engineering, sustaining engineering, failure analysis, systems engineering, or product engineering.
• Hands-on experience debugging complex server or computing platforms at both the system and board levels.
• Demonstrated experience managing field failures or RMA cases through root-cause analysis and corrective-action closure using methods such as 8D, FRACAS, or fault-tree analysis.
• Strong understanding of server architecture, including CPUs, GPUs, memory, storage, power delivery, cooling, and high-speed interconnects.
• Knowledge of PCIe and experience troubleshooting BMC/IPMI or Redfish, BIOS/UEFI, Linux, drivers, firmware, system logs, and hardware telemetry.
• Experience with hardware bring-up, board validation, system qualification, and L1–L10 server integration and manufacturing test stages.
• Ability to interpret schematics, block diagrams, diagnostic data, manufacturing test results, and thermal or electrical measurements.
• Excellent project-management and communication skills. Able to prioritize tasks and work effectively with business and engineering teams. Must operate from the Round Rock area and travel as required.

Responsibilities

• Serve as the technical lead for sustaining engineering related to NVIDIA data center products used by OEM customers.
• Manage complex issues from initial triage and containment to root-cause analysis, corrective action, and resolution.
• Perform system- and board-level failure analysis to isolate hardware, firmware, software, thermal, power, and integration-related problems.
• Facilitate the complete RMA process, including failure-data collection, return authorization, material tracking, engineering disposition, and communication of findings.
• Reproduce field failures in laboratory environments, analyze failure trends, and drive preventive improvements in product quality and serviceability.
• Collaborate with OEMs, ODMs, manufacturing partners, and NVIDIA engineering, quality, reliability, operations, and supply-chain teams to resolve critical issues.
• Provide on-site technical support and deliver clear failure-analysis reports, corrective-action updates, troubleshooting procedures, and executive-level communications.

Skills

Server debugging

Failure analysis

Root-cause analysis

Linux

PCIe

BMC/IPMI

Redfish

BIOS/UEFI

Diagnostics

Schematic reading

Education

Electrical Engineering

Computer Engineering

Computer Science

Equivalent experience

Tools

Python

Shell scripting

Diagnostics tooling

Job description

NVIDIA is seeking a Senior Field Application Engineer-OEM in Round Rock, TX. You’ll lead sustaining engineering for NVIDIA data-center products, drive failure analysis, and coordinate with OEMs/ODMs to resolve critical issues across hardware, firmware, and software domains.

Responsibilities include triage, root-cause analysis, RMA management, and on-site support, with travel as required. 5+ years in related roles and deep server architecture knowledge are expected.