Senior Field Access & Patient Support Lead

Dompé; Cincinnati (OH); On-site; USD 120,000 - 170,000; Full time

Job summary

Dompe is seeking a Field Access Manager (Associate Director) to minimize patient and HCP access barriers for OXERVATE in the Cincinnati region. You will educate on Dompe patient support programs, work with PAM and cross-functional teams, and address payer policies, prior authorizations, denials, and approvals to optimize patient access.

This is a senior field-facing role with emphasis on strategic collaboration and compliant operations.

Qualifications

• 7+ years of pharma/biotech experience with a focus on patient and/or market access.
• 2 years or equivalent of specialty pharmacy, patient support, and/or market access experiences
• Ability to establish yourself as an influential thought leader on patient support services while navigating the organization and building collaborative relationships with other functional leaders
• Deep understanding of field operations and the systems and infrastructure needed to support access roles to best meet the needs of patients and HCPs
• Experience optimizing and educating on customer facing technology platforms
• Firm grasp of the compliance and regulatory environment
• Deep understanding of the patient access landscape and grasp of the patient access journey in the specialty marketplace
• Expertise within the pharmacy benefit landscape as well as expertise with buy and bill
• Launch experience a plus
• Demonstrated ability to think strategically, anticipate changes in the marketplace, and be the voice of the patient and customer

Responsibilities

• Provide non-promotional, consultative and compliant account management support for HCP staff regarding patient access to OXERVATE
• Establish strong partnership relationships with the Patient Access Manager (PAM) team while supporting the patient journey
• Be a subject matter expert on the access landscape. This includes payer policies, prior authorization requirements, denials, appeals, and other education resources required to navigate the access landscape
• Leverage data and insights to determine where they can have the biggest patient impact with a targeted list of customers
• Seen as an expert on customer facing enrolment tools and collaborates with strategy team to support appropriate utilization of digital enrollment platforms to streamline user experience and gain efficiencies
• Demonstrate deep understanding and expertise on local market access dynamics in their region
• Together with Marketing and Program Strategy contributes to the development of strategies, tactics, and messaging that will optimize the patient journey and deliver an excellent provider experience
• Develop solutions to identify the efficiencies within the patient access journey in collaboration with the Program, Strategy, and Design team
• Work cross functionally to analyze access barriers and act as the local market access resource for internal partners

Skills

Pharma/biotech experience

Patient access

Market access

Prior authorization

Data analytics

Cross-functional collaboration

Communication

Salesforce

CRM platforms

Tools

Salesforce

CRM platforms

Job description

Dompe is seeking a Field Access Manager (Associate Director) to minimize patient and HCP access barriers for OXERVATE in the Cincinnati region. You will educate on Dompe patient support programs, work with PAM and cross-functional teams, and address payer policies, prior authorizations, denials, and approvals to optimize patient access.

This is a senior field-facing role with emphasis on strategic collaboration and compliant operations.