Field Access Manager- Pacific Central

Dompé; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Dompé's Field Access Manager (Associate Director) in the San Francisco region drives patient and HCP access to OXERVATE by delivering proactive account management, education on Dompé patient support programs, and targeted guidance to address access barriers.

As a payer landscape expert, you will educate customers on national, regional, and local coverage policies, partner with internal teams on program design, optimize enrollment tools, and ensure compliant relationships with all stakeholders

Qualifications

• 7+ years of pharma/biotech experience with a focus on patient and/or market access
• 2 years or equivalent of specialty pharmacy, patient support, and/or market access experiences
• Ability to establish yourself as an influential thought leader on patient support services while navigating the organization and building collaborative relationships with other functional leaders
• Deep understanding of field operations and the systems and infrastructure needed to support access roles to best meet the needs of patients and HCPs
• Experience optimizing and educating on customer facing technology platforms
• Firm grasp of the compliance and regulatory environment
• Deep understanding of the patient access landscape and grasp of the patient access journey in the specialty marketplace
• Expertise within the pharmacy benefit landscape as well as expertise with buy and bill
• Launch experience a plus
• Demonstrated ability to think strategically, anticipate changes in the marketplace, and be the voice of the patient and customer

Responsibilities

• Provide non-promotional, consultative and compliant account management support for HCP staff regarding patient access to OXERVATE
• Establish strong partnership relationships with the Patient Access Manager (PAM) team while supporting the patient journey
• Be a subject matter expert on the access landscape. This includes payer policies, prior authorization requirements, denials, appeals, and other education resources required to navigate the access landscape
• Leverage data and insights to determine where they can have the biggest patient impact with a targeted list of customers
• Seen as an expert on customer facing enrolment tools and collaborates with strategy team to support appropriate utilization of digital enrollment platforms to streamline user experience and gain efficiencies
• Demonstrate deep understanding and expertise on local market access dynamics in their region
• Together with Marketing and Program Strategy contributes to the development of strategies, tactics, and messaging that will optimize the patient journey and deliver an excellent provider experience
• Develop solutions to identify the efficiencies within the patient access journey in collaboration with the Program, Strategy, and Design team
• Work cross functionally to analyze access barriers and act as the local market access resource for internal partners

Skills

Patient access strategy

Stakeholder collaboration

Payer policy knowledge

CRM platforms

Regulatory compliance

Analytical thinking

Tools

Salesforce

CRM platforms

Job description

Reporting to the East / West Regional Director of Field Access Management, the Field Access Manager (Associate Director) (FAM) is integral to successfully minimizing access barriers for patients and healthcare providers (HCPs) in order to optimize access to OXERVATE within their assigned geographic region. FAMs will primarily provide proactive account management support and deliver education on Dompe’s patient support programs. They will also provide acute, patient specific support to address patient access barriers.

As subject matter expert on the payer landscape for Oxervate relevant to their assigned region, FAMs will educate customers and partners on national, regional and local coverage policies and processes. They act as a conduit between the field and internal strategic functions focused on program design and patient/provider experience. FAMs anticipate, navigate and address individual account and patient access issues that occur by partnering with internal and external stakeholders including Patient Access Managers, Hub Services, Program Strategy and Design, Payer Teams, Trade, Legal, Compliance and Key Account Managers. They proactively communicate and explain Dompe- specific patient access programs, policies, procedures and resources so that HCP office staff is fluent in how to use access programs for OXERVATE. FAMs must maintain compliant relationships with all internal and external stakeholders and operate with the highest ethical and professional standards and in accordance with compliant guidelines and PRC approved materials.

Essential Functions:

• Provide non-promotional, consultative and compliant account management support for HCP staff regarding patient access to OXERVATE
• Establish strong partnership relationships with the Patient Access Manager (PAM) team while supporting the patient journey
• Be a subject matter expert on the access landscape. This includes payer policies, prior authorization requirements, denials, appeals, and other education resources required to navigate the access landscape
• Leverage data and insights to determine where they can have the biggest patient impact with a targeted list of customers
• Seen as an expert on customer facing enrolment tools and collaborates with strategy team to support appropriate utilization of digital enrollment platforms to streamline user experience and gain efficiencies
• Demonstrate deep understanding and expertise on local market access dynamics in their region
• Together with Marketing and Program Strategy contributes to the development of strategies, tactics, and messaging that will optimize the patient journey and deliver an excellent provider experience
• Develop solutions to identify the efficiencies within the patient access journey in collaboration with the Program, Strategy, and Design team
• Work cross functionally to analyze access barriers and act as the local market access resource for internal partners

Qualifications

• 7+ years of pharma/biotech experience with a focus on patient and/or market access
• 2 years or equivalent of specialty pharmacy, patient support, and/or market access experiences
• Ability to establish yourself as an influential thought leader on patient support services while navigating the organization and building collaborative relationships with other functional leaders
• Deep understanding of field operations and the systems and infrastructure needed to support access roles to best meet the needs of patients and HCPs
• Experience optimizing and educating on customer facing technology platforms
• Firm grasp of the compliance and regulatory environment
• Deep understanding of the patient access landscape and grasp of the patient access journey in the specialty marketplace
• Expertise within the pharmacy benefit landscape as well as expertise with buy and bill
• Launch experience a plus
• Demonstrated ability to think strategically, anticipate changes in the marketplace, and be the voice of the patient and customer

Technical Requirements:

• Deep knowledge and experience with Salesforce and CRM platforms
• Understanding and experience with customer facing digital enrollment technology

Preferred Qualifications:

• Specialty pharmacy and trade experience a plus
• Ophthalmology anterior segment market experience a plus
• Ophthalmology market experience a plus
• Integrated healthcare system comprehension

At Dompe, we offer an attractive compensation package to our team members. Any offer would include a competitive base salary (estimate shared above), incentive bonus, and benefits package customary to the position. Actual individual pay is determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.