Senior Fee Control Clerk - Parking Services - UTK

University of Tennessee, Knoxville; Knoxville (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

University of Tennessee, Knoxville is seeking a public-facing cashiering and customer service specialist. The role handles in-person, phone, and electronic inquiries, processes permits and payments, and maintains accurate records per university policies.

You will balance cash, prepare deposits, and support parking system records with confidentiality and professionalism. Evening/weekend shifts may be required during peak periods.

Qualifications

• Education: high school diploma or equivalent.
• Two years cashiering, customer service, or financial recordkeeping experience.
• Knowledge of cash handling, payment processing, and recordkeeping practices.
• Ability to learn parking software and maintain confidentiality.

Responsibilities

• Provide courteous service in person, by phone, and via email; explain permit options and procedures.
• Verify eligibility, process permit purchases, renewals, and related transactions.
• Assist customers with online permits, vehicle registration, and payments; document requests.
• Open/close cashier sessions; balance collections and prepare daily deposits.
• Create/update records; research balances and discrepancies; generate routine reports.

Skills

Cash handling

Payment processing

Data entry

Customer communication

Office software

Confidentiality

Parking software

Education

High school diploma or equivalent

Tools

Parking management software

Payment-processing systems

Job description

Job Description

This public-facing position serves customers at the service window, by telephone, and through electronic communications. The employee uses parking management software, payment-processing systems, and standard office applications to research account questions, complete authorized transactions, and maintain supporting records in accordance with university financial policies and departmental procedures.

Responsibilities

Customer Service and Permit Processing

• Provide courteous service in person, by telephone, and through departmental email; explain permit options, eligibility, regulations, payment procedures, and citation appeal procedures.
• Verify eligibility and documentation; process authorized permit purchases, renewals, replacements, and related transactions.
• Assist customers with online permit purchases, vehicle registration, and payment services; document requests and refer unresolved disputes or requests for exceptions.

Cashiering and Daily Reconciliation

• Accept and accurately post approved payments for permits, citations, and related charges; issue receipts, make change, and safeguard assigned funds.
• Open and close cashier sessions, balance assigned collections against system reports, and prepare daily summaries and supporting deposit documentation.
• Research and report discrepancies; process authorized refunds, voids, and corrections under established approval and payment-security procedures.

Parking System Records and Account Support

• Create and update customer, vehicle, permit, and citation-related records within assigned permissions; research balances, payment histories, and discrepancies.
• Coordinate account questions with the Bursar’s Office, business staff, enforcement, and other authorized offices; process assigned towing and impound-related payments and records.
• Generate routine reports, maintain records, protect confidential information, and report system problems; participate in assigned testing and training.

Operational Support

• Provide backup coverage during absences, permit sales, semester openings, and other peak periods; route correspondence, participate in cross-training, and perform related duties.

Qualifications

Required Qualifications

• Education: High school diploma or equivalent.
• Experience: Two years of relevant cashiering, customer service, or financial recordkeeping experience, including payment handling. An equivalent combination of education, training, and experience may be considered consistent with university classification requirements.
• Knowledge Skills and Abilities
  • Knowledge of basic cash-handling, payment-processing, and financial recordkeeping practices.
  • Skill in basic arithmetic, accurate data entry, cash balancing, email, spreadsheets, and customer communication.
  • Ability to learn parking management software, research discrepancies, maintain confidentiality, organize competing requests, and apply procedures consistently.
  • Ability to remain professional during difficult interactions and refer matters outside assigned authority.

Preferred Qualifications

• Education: Additional coursework or training in bookkeeping, accounting, business, or a related field.
• Experience: Experience with computerized cashiering or parking systems, cash-drawer balancing, daily transaction reports, or service in a university or other high-volume public-facing environment.
• Knowledge, Skills, and Abilities: Familiarity with permit administration, parking regulations, electronic customer records, and spreadsheet reporting.

Work Location

Knoxville, Tennessee. This position works onsite in an office and customer service window environment. Evening or weekend assignments may be required for scheduled events or peak operational needs.

Compensation And Benefits

• UT market range: MR05
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

About The Department

Parking & Transportation supports the University of Tennessee, Knoxville’s academic mission and campus activities through parking administration, transportation services, visitor assistance, and event parking operations. Our staff help students, employees, and visitors navigate campus and access university services.

About Us

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.