Senior Parking Attendant - Parking Services - UTK

University of Tennessee, Knoxville; Knoxville (TN); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

University of Tennessee, Knoxville is seeking staff to support short-term and event parking operations in campus facilities. The role involves operating parking payment systems, ensuring accurate cash handling, and assisting visitors, students, and staff with rates and directions.

The position requires basic arithmetic skills, strong customer service, and the ability to learn parking software and gate equipment. Evening and weekend work may be required, with on-site duty in Knoxville, TN.

Qualifikationen

• Education: High school diploma or equivalent.
• Experience: One year of cashiering, cash-handling, or customer service experience.

Aufgaben

• Operate booth and collect payments per established rates and event instructions.
• Balance cash and document discrepancies; record transactions and secure funds.
• Explain parking rates and directions; assist customers and address complaints as needed.
• Maintain clean and orderly booth workspace and participate in training on systems.

Kenntnisse

Cash handling

Customer service

Basic arithmetic

Parking software

Payment terminals

Attention to detail

Ausbildung

High school diploma or equivalent

Tools

Parking software

Payment terminals

Gate equipment

Jobbeschreibung

Job Description

This position supports short-term and event parking for visitors, vendors, guests, students, faculty, and staff. The employee operates computerized parking payment systems, payment terminals, and applicable access-control equipment while following established rates, cash-handling procedures, and customer service standards.

Job Description

This position supports short-term and event parking for visitors, vendors, guests, students, faculty, and staff. The employee operates computerized parking payment systems, payment terminals, and applicable access-control equipment while following established rates, cash-handling procedures, and customer service standards.

Responsibilities

Booth Operations and Payment Collection

• Complete assigned opening, operating, and closing procedures; verify fees using approved rates, parking duration, validations, and event instructions.
• Accept approved payment methods, make change, issue receipts, and record transactions in computerized parking payment systems.
• Assist with routine ticket, payment, and entry or exit questions; verify permits, reservations, validations, or event credentials when required.
• Operate applicable gates within established procedures; document authorized adjustments and refer requests requiring approval.

Cash Accountability and Shift Reporting

• Verify the starting cash fund; safeguard money, receipts, keys, and transaction records throughout the shift.
• Balance collections against system reports, document discrepancies, complete cashier reports, and transfer funds through established procedures.
• Record authorized voids, refunds, validations, and no-charge transactions; secure the booth and assigned equipment when unattended or at shift end.

Customer Assistance and Communication

• Explain parking rates and procedures; provide campus directions and information about available parking, accessible spaces, and event destinations.
• Remain professional when addressing complaints and refer unresolved concerns to appropriate staff.
• Report congestion, equipment malfunctions, safety hazards, unusual activity, and access concerns; communicate unresolved issues during shift changes.

Workstation Care and Related Support

• Keep the booth and immediate work area clean and orderly; check and replenish assigned supplies.
• Participate in training on payment systems, equipment, parking procedures, and customer service; perform other related duties.

Qualifications

Required Qualifications

• Education: High school diploma or equivalent.
• Experience: One year of cashiering, cash-handling, or customer service experience. An equivalent combination of education, training, and experience may be considered consistent with university classification requirements.

Knowledge Skills And Abilities

• Knowledge of basic cash-handling and customer service practices.
• Skill in basic arithmetic, making change, processing payments, communicating courteously, and maintaining accurate records.
• Ability to learn parking payment software, payment terminals, and applicable gate equipment; understand rates and operating instructions; and balance assigned collections.
• Ability to remain attentive during repetitive transactions and heavy traffic, identify concerns, and request appropriate assistance.

Preferred Qualifications

• Education: Training in cashiering, customer service, or computerized point-of-sale operations.
• Experience: Experience operating a computerized cash register or point-of-sale system, balancing cash drawers, or working in parking, visitor services, or event operations.
• Knowledge, Skills, and Abilities: Familiarity with parking validations, shift reports, access-control equipment, and communicating with customers in busy service environments.

Work Location

Knoxville, Tennessee. This position works onsite in a parking booth, cashier station, and adjacent parking areas. Assignments may include evenings, weekends, and university events. Work may involve sitting, standing, reaching, walking, vehicle traffic, noise, exhaust, and outdoor weather conditions.

Compensation And Benefits

• UT market range: MR03
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

About The Department

Parking & Transportation supports the University of Tennessee, Knoxville’s academic mission and campus activities through parking administration, transportation services, visitor assistance, and event parking operations. Our staff help students, employees, and visitors navigate campus and access university services.

About Us

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service. UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. The university holds a strong commitment to its land‑grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.