Senior Federal Accounts CS Manager - Remote

Jobgether; Oregon; Hybrid; USD 160,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Health insurance

401(k)

Parental leave

Remote work within the United States

Job summary

Jobgether is seeking a Customer Success Manager for Federal Accounts in the United States. You will own onboarding, retention, and expansion across an enterprise portfolio, collaborating with Sales, Product, Engineering, and Support to maximize value from cybersecurity and secure mobility solutions.

You will lead QBRs, manage risk, and drive strategic conversations with stakeholders from admins to CISOs and CIOs, ensuring strong renewal performance and customer satisfaction.

Qualifications

• 5+ years in Customer Success, Account Management, or post-sale in B2B SaaS.
• Proven track record of retention, renewal, and expansion.
• Experience managing full customer lifecycle in enterprise/mid-market.
• Strong presentation and communication skills with executives.
• Data-driven with health scores, usage analytics, and KPIs.

Responsibilities

• Own onboarding/adoption journey for a customer portfolio with clear objectives.
• Drive revenue retention and long-term value focus.
• Monitor engagement, product usage, and health indicators to preempt risks.
• Lead renewal activities with Account Executives and forecast accuracy.
• Identify upsell opportunities and support revenue growth.
• Build multi-level relationships with stakeholders from admins to CISOs/CIOs.
• Lead Quarterly Business Reviews and align product capabilities with business objectives.
• Represent customer feedback to Product/Engineering for improvements.
• Coordinate with Technical Support for escalations and satisfaction.

Skills

Account mgmt

Customer success

Stakeholder mgmt

Communication

Data analytics

Renewals & expansion

QBRs

Tools

Salesforce

Planhat

Gainsight

ChurnZero

Totango

Job description

Jobgether is seeking a Customer Success Manager for Federal Accounts in the United States. You will own onboarding, retention, and expansion across an enterprise portfolio, collaborating with Sales, Product, Engineering, and Support to maximize value from cybersecurity and secure mobility solutions.

You will lead QBRs, manage risk, and drive strategic conversations with stakeholders from admins to CISOs and CIOs, ensuring strong renewal performance and customer satisfaction.