Senior Facility Coordinator

Servicechannelventures; United States; Remote; USD 56,000 - 106,000; Full time

Job summary

A leading company in facilities management is seeking a Senior Facility Coordinator who will be the primary contact for customers in the Managed Services department. This vital role emphasizes exceptional customer relationship management, proactive support, and performance monitoring, ensuring customers maximize the value from ServiceChannel's offerings. The ideal candidate will have a Bachelor's degree and 3-5 years of relevant experience in facilities work order management, with strong skills in communication and analytics.

Benefits

Excellent benefits package including medical, dental, and vision insurance

401(k) retirement plan

Bonus potential

Qualifications

• 3-5 years in facilities work order management.
• Proven track record of managing customer relationships.
• Strong knowledge of facilities management best practices.

Responsibilities

• Address and resolve customer issues promptly.
• Build and maintain strong relationships with customers.
• Conduct quarterly business review presentations with customers.

Skills

Communication

Analytical Skills

Customer Focus

Interpersonal Skills

Attention to Detail

Education

Bachelor's degree in business administration, facilities management, or related field

Tools

Microsoft Excel

PowerPoint

Facilities management software

Job description

ServiceChannel Managed is seeking a Senior Facility Coordinator tojoin our Managed Services department supporting one or morecustomers as their primary contact. You will play a vital role inensuring our customers achieve their desired outcomes while they use ServiceChannel’s platform products and services. Each interaction isexpected to be handled with a high level of professionalism andknowledge to support our customers facility needs.

Responsibilities:

• Issue Resolution: Promptly address and resolve any Customerissues or concerns to ensure satisfaction and continuity ofservice.
• Customer Relationship Management: Build and maintainstrong relationships with Customers to foster loyalty and long-term engagement.
• Proactive Support: Anticipate Customer needs and addresspotential issues before they escalate.
• Performance Monitoring: Track Customer usage andsatisfaction metrics to ensure they derive maximum value fromServiceChannel products and services.
• Best Practices: Share best practices with Customers andproviders on ServiceChannel applications.
• System Issue Identification: Identify and report system issues to the Development Team for resolution.
• Cost-Saving Reviews: Review work order requests for cost-saving opportunities related to asset or equipment repairs (e.g.,warranty, landlord).
• Special Project Assistance: Assist with customer-facinginitiatives and special projects as they arise.
• Emergency Work Order Monitoring: Monitor emergencywork orders to ensure timely and effective communication andresolution to the customer
• Quarterly Business Reviews: Conduct quarterly businessreview presentations with customers to discuss performanceand opportunities for improvement.
• Operations Meetings: Conduct regular operations meetings(weekly, biweekly, or monthly) with Customers to reviewongoing activities and address any concerns.
• Cross-Functional Collaboration: Work effectively with cross-functional teams to support both internal and externalinitiatives.

Required Skills & Experience:

• Experience: 3-5 years in facilities work order management(Restaurant, Hospitality, Medical/Veterinary, or Retail).
• Education: Bachelor's degree in business administration,facilities management, customer service, or a related field.
• Industry Knowledge: Strong knowledge of facilitiesmanagement and customer success best practices.
• Customer Relationship Management: Proven track record of managing customer relationships and ensuring highsatisfaction.
• Technical Skills: Proficiency in Microsoft Excel andPowerPoint.
• Communication: Excellent verbal and written English skills;ability to understand and respond to instructions and feedbackclearly.
• Interpersonal Skills: Proven ability to build and maintainpositive relationships with customers, providers, and teammembers.
• Customer Focus: Ability to address customer issues promptlywith compassion and effective resolution.
• Attention to Detail: High level of accuracy and detailorientation.
• Analytical Skills: Ability to review and analyze data for cost-saving opportunities and process improvements.
• Adaptability: Coachable and responsive to feedback; open toupdating processes.
• Independence: Ability to work independently from home with a strong record of attendance and punctuality.
• Organizational Skills: Exceptional organizational and timemanagement abilities.
• Flexibility: Ability to handle special projects and emergencies;flexible schedule starting at 8 AM EST, with occasional eveningor weekend coverage.
• Comfort with Remote Work: Comfortable being on camera for remote meetings.

Preferred Skills & Experience:

• A Master’s degree in business administration, facilitiesmanagement, customer service, or a related field.
• Proficiency in facilities management software (e.g.,ServiceChannel) and customer relationship management (CRM)tools (Salesforce/Gainsight)

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About ServiceChannel

ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].

Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.

Pay Range
The salary range for this position (in local currency) is 56,900.00 - 105,700.00