Senior Facilities & Workplace Operations Lead

Socure; Sacramento (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Socure seeks a Senior Manager of Facilities to lead the San Francisco office buildout and ongoing operations, guiding satellite sites and partnering with People, IT, Security, and Procurement. You will establish scalable processes, manage budgets, and build a high-performing facilities team to support rapid growth.

You will drive space planning, vendor management, access control, and incident readiness, while delivering exceptional employee experiences and cost efficiencies across locations.

Qualifications

• Bachelor’s degree or equivalent practical experience in facilities management, workplace operations, or a related field.
• 7+ years of relevant experience in facilities or workplace operations, including managing office buildouts, moves, and multi-site operations.
• Demonstrated experience leading teams, managing vendors, and establishing scalable processes and service standards.
• Strong project management and budgeting skills, with the ability to coordinate timelines, costs, and cross-functional dependencies.
• Experience managing office access, building services, maintenance, and workplace safety in partnership with relevant teams.
• Strong communication and relationship-building skills, with a service-oriented approach to supporting employees and stakeholders.
• Proficiency with business and workplace management tools, project management software, and AI-augmented operations and reporting.
• Ability to balance strategic planning with hands-on execution and manage competing priorities in a fast-paced environment.
• Proactive, adaptable, and solutions-oriented mindset, with an interest in using technology and automation to improve workplace operations.
• Ability to work on-site in San Francisco and travel to other office locations as needed.

Responsibilities

• Lead the San Francisco office buildout and opening, coordinating space planning, vendors, dependencies, readiness checks, and escalation of budget or timeline risks.
• Oversee day-to-day San Francisco office operations, including building services, maintenance, supplies, food and beverage, mail, visitors, and employee requests.
• Maintain functional, welcoming workspaces and coordinate booking tools, accessibility needs, emergency readiness, and incident response with the appropriate teams.
• Manage WeWork satellite office operations, including memberships, booking support, shared credits, local service issues, and employee guidance.
• Oversee keycard and membership provisioning, reassignment, and deprovisioning in partnership with People, HRIS, IT, Security, and building teams under approved access policies.
• Monitor utilization and capacity needs, maintain accurate records, and support office expansions, renewals, moves, and space transitions as hiring grows.
• Partner with People and office champions to deliver facilities support for onboarding, anchor days, programming, and team gatherings, including space readiness and event logistics.
• Establish scalable facilities playbooks, service standards, request workflows, and automation to improve consistency and reduce manual work.
• Define the staffing and vendor model, build the case for resources, and hire and develop the facilities team as plans are approved.
• Develop budgets and forecasts with Finance, track spend and vendor performance, and partner with Procurement on purchasing and invoice resolution.

Skills

Leadership

Project management

Budgeting

Vendor management

Facilities operations

Communication

Strategic planning

Hands-on execution

Automation & tooling

Cross-functional collaboration

Education

Bachelor’s degree or equivalent practical experience

Tools

Facility management software

Project management software

AI-powered analytics tools

Job description

Socure seeks a Senior Manager of Facilities to lead the San Francisco office buildout and ongoing operations, guiding satellite sites and partnering with People, IT, Security, and Procurement. You will establish scalable processes, manage budgets, and build a high-performing facilities team to support rapid growth.

You will drive space planning, vendor management, access control, and incident readiness, while delivering exceptional employee experiences and cost efficiencies across locations.