Senior Facilities & Operations Leader

LAZ Parking; South Bend (IN); On-site; USD 65,000 - 105,000; Full time

Job summary

LAZ Parking in South Bend, IN, seeks a Senior Facility Manager to oversee the assigned portfolio under the Director of Operations, ensuring a safe, professional, and customer-centric operation. This role emphasizes servant leadership and staff development to support client and home office initiatives.

The Senior Facility Manager will align processes with business strategy, analyze key performance indicators, and drive data-driven improvements while maintaining top-tier customer service and

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years in a management role.

Responsibilities

• Promote servant leadership and provide resources for employee growth.
• Create a customer-centric culture with approachable, knowledgeable staff.
• Identify high-potential employees to support growth and development.
• Ensure a safe, compliant, and efficient workplace environment.
• Produce and analyze KPI, operational, compliance, and financial reports.

Skills

Parking industry experience

Customer service

Coaching

Team leadership

Communication

Education

Bachelor's Degree or equivalent

Tools

Excel

Word

PowerPoint

Job description

LAZ Parking in South Bend, IN, seeks a Senior Facility Manager to oversee the assigned portfolio under the Director of Operations, ensuring a safe, professional, and customer-centric operation. This role emphasizes servant leadership and staff development to support client and home office initiatives.

The Senior Facility Manager will align processes with business strategy, analyze key performance indicators, and drive data-driven improvements while maintaining top-tier customer service and