Senior Facilities Coordinator

IST Management Services, Inc.; Chicago (IL); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

STD

LTD

Life

401k

Paid Time Off

7 paid holidays

Pet Insurance

Bonus Incentives

Job summary

IST Management Services, Inc. seeks a Senior Facility Manager/Operations Manager for our downtown Chicago team. The role oversees facilities operations, vendor coordination, and on-site services including hospitality, mail, print and print center workflows.

The ideal candidate has 3–5 years in facilities management within a corporate environment, with proven leadership of a 5+ person team and strong customer service skills. Flexible schedule and onsite presence are required.

Qualifications

• Ideal candidates have the ability to confidently interact with clients and visitors, possess excellent communication abilities, and are ready to grow in their professional career.
• Previous management experience in a legal environment is a plus.
• Authorized to work for any employer in the US.

Responsibilities

• Act as primary contact for general office management, operational facility issues and requests.
• Coordinate with vendors including Crafty, Iron Mountain, Pro Shred, HVAC.
• Conduct routine facility inspections to determine areas for service.
• Coordinate and assist in implementation of future of work.
• Provide hands-on support for basic maintenance.
• Engage approved vendors as needed to complete repairs.
• Partner with internal departments including EUC and technology teams.
• Ensure timely follow-up and work order completion.
• Provide backup to Facility Manager for all sites as necessary.
• Perform on-site event coordination and planning with global Events Team.
• Deliver professional and friendly customer service with strong business etiquette.
• Manage mail/copy/print center workflows and recommend industry best practices.
• Maintain logs and reporting documentation; adhere to safety procedures.

Skills

Facilities Management

Team Leadership

Vendor Coordination

Customer Service

Operations Support

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

IST Management is seeking a Senior Facility Manager/Operations Manager to join our downtown Chicago team! The Facility Coordinator is responsible for providing on-site management and regional support our facilities operation in Lease agreements, HVAC, property management, Print/Scan/Mail/Hospitality and Office Service functions.

• Act as primary contact for building management, general office management, operational facility issues and requests
• Coordinate with vendors – Crafty, Iron Mountain, Pro Shred, HVAC, Landscaping and other vendors as needed
• Conduct routine facility inspections to determine areas for service
• Coordinate and assist in implementation of future of work
• Provide hands‑on support for basic maintenance
• Engage approved vendors as needed to complete repairs
• Partner with necessary internal departments including EUC and technology teams
• Ensure timely follow‑up and work order completion
• Provide backup to Facility Managers for all sites as necessary
• Perform other functions as assigned
• Perform on‑site event coordination and planning with global Events Team

Overview

The ideal candidate will have at least 3-5 years of Facilities Management experience in a corporate office environment and managing a team of 5+ employees. Manager must have strong leadership skills, have the ability to lead a diverse team of employees and deliver a high level of customer end user services while using critical and analytical skills in delivering practical solutions.

About Us

IST Management is a business process outsourcing company. We pride ourselves on our commitments to excellence for our clients and upward mobility for our employees. We provide cross‑training and a career path to leadership for our on‑site positions.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

Check out istmanagement.com for more info on us!

Benefits Include

• Medical
• Dental
• Vision
• STD
• LTD
• Life
• 401k
• Paid Time Off
• 7 paid holidays
• Pet Insurance
• Bonus Incentives

Annual Compensation

$85,000 -95,000

Schedule

Must have flexible schedule to work early and late shifts. Overall hours of operation are 7:00 AM - 9:00 PM Monday-Friday

Responsibilities

• Act as primary contact for general office management, operational facility issues and requests
• Coordinate with vendors – Crafty, Iron Mountain, Pro Shred
• Conduct routine facility inspections to determine areas for service
• Coordinate and assist in implementation of future of work
• Provide hands‑on support for basic maintenance
• Engage approved vendors as needed to complete repairs
• Partner with necessary internal departments including EUC
• Ensure timely follow‑up and work order completion
• Provide backup to Facility Manager for all sites as necessary
• Perform other functions as assigned
• Perform on‑site event coordination and planning with global Events Team
• Professional and friendly customer service; verbal and written interaction with internal and external clients with excellent use of business etiquette and critical thinking skills.
• Hospitality services: Conference room management (i.e setting up/breakdown for meetings and events, arranging and moving tables/chairs, assist with catering orders, other related tasks as needed)
• Mail/Copy/Print Center - Ability to manage workflow and direct team in best practices and utilize current technology to leverage workflow. Make viable recommendations on industry trends and solutions to improve operations efficiency
• Consistently adhere to business procedure guidelines; take direction from Sr. Management and maintain communication with full participation in all scheduled meetings.
• Participate in cross‑training and develop plans for the execution of cross‑training of team members
• Maintain all logs and reporting documentation; attention to detail and
• Adhere to all safety procedures; perform other tasks as assigned

Qualifications

Ideal candidates have the ability to confidently interact with clients and visitors, possess excellent communication abilities, and are ready to grow in their professional career. Previous management experience in a legal environment is a plus.

Other qualifications include

• Prior Office/Corporate/Facility Management experience.
• Microsoft Office proficiency required
• High School Diploma or GED required; authorization to work for any employer in the US required
• Excellent communication skills both verbal and written
• Ability to effectively lead a team environment; w illingness to cross‑train for other job functions and must be a working manager.
• Ability to meet employer's attendance policy
• Ability to lift up to 50 lbs

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [e-mail].

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.