Senior Experience Strategy Lead — Growth & Narrative

Kyndryl Inc.; United States; Remote; USD 144,000 - 273,000; Full time

Benefits offered by this job

Discretionary annual bonus

Comprehensive benefits package

Sales commission plan (if applicable)

Job summary

Kyndryl is seeking an Associate Director, Experience Strategist to lead experience-led growth and shape market strategies for CX initiatives. You will craft executive-level narratives, enable sellers with differentiated CX positioning, and drive measurable pipeline impact across the CX practice.

You will collaborate with senior stakeholders, translate insights into scalable frameworks, and mentor teams to raise capability in experience strategy and storytelling.

Qualifications

• 10+ years of progressive CX strategy focused consulting.
• Undergraduate or graduate degree in service design, strategic design, innovation strategy, business administration, or related field.

Responsibilities

• Own and shape executive-ready pre-sales assets including value propositions, POVs, pitch narratives, solution frameworks, and storytelling systems.
• Enable sellers with strategic clarity and differentiated CX positioning that accelerates deal velocity and win rates.
• Lead executive workshops, co-creation sessions, and future-state innovation engagements.
• Mentor others in facilitation excellence and collaborative design practices.
• Craft and deliver narratives that influence executives and stakeholders across multiple audiences.

Skills

Executive Pre-Sales

CX Strategy

Business Acumen

CX Transformation

Storytelling & Influence

Leadership & Mentorship

Education

Service Design/Strategic Design or Business Admin degree

Tools

Qualtrics

Medallia

NICE CXone

Amazon Connect

Genesys Cloud CX

Job description

Kyndryl is seeking an Associate Director, Experience Strategist to lead experience-led growth and shape market strategies for CX initiatives. You will craft executive-level narratives, enable sellers with differentiated CX positioning, and drive measurable pipeline impact across the CX practice.

You will collaborate with senior stakeholders, translate insights into scalable frameworks, and mentor teams to raise capability in experience strategy and storytelling.