Associate Director, Experience Strategy

Hobbsnews; New York, Northern (NY, KY); Hybrid; USD 144,000 - 273,000; Full time

Benefits offered by this job

Discretionary annual bonus

Comprehensive benefits package

Job summary

Kyndryl is seeking an Associate Director, Experience Strategist to lead executive-level pre-sales assets, shape CX strategy, and enable sellers with differentiated CX positioning for growth in the U.S. market.

You will mentor teams, translate insights into executive narratives, and drive experience-led transformation across client engagements. The role requires at least 10+ years in CX strategy consulting, strong business acumen, and the ability to travel up to 30%.

Qualifications

• 10+ years of progressive CX strategy consulting with sales and delivery experience.

Responsibilities

• Own and shape executive-ready pre-sales assets including value propositions, POVs, pitch narratives, solution frameworks, and storytelling systems.
• Enable sellers with strategic clarity and differentiated CX positioning to accelerate deal velocity.
• Define and lead integrated experience strategies aligning business objectives, technology capabilities, and user needs.
• Champion experience-led transformation as a growth driver for clients and internal teams.
• Mentor others in facilitation and collaborative design practices.

Skills

Executive Pre-Sales

CX Strategy

Leadership

Storytelling

Co-Creation

Mentorship

Research & Analysis

Human Behavior

Market Perspective

Travel Capability

Education

Undergraduate/Graduate degree

Advanced CX Certification

CXPA/Forrester certifications

Tools

Qualtrics

Medallia

NICE CXone

Amazon Connect

Genesys Cloud CX

Job description

Kyndryl is seeking an Associate Director, Experience Strategist to lead executive-level pre-sales assets, shape CX strategy, and enable sellers with differentiated CX positioning for growth in the U.S. market.

You will mentor teams, translate insights into executive narratives, and drive experience-led transformation across client engagements. The role requires at least 10+ years in CX strategy consulting, strong business acumen, and the ability to travel up to 30%.