CX Experience Strategy Leader — Growth & GTM

Kyndryl; New York (NY); On-site; USD 144,000 - 273,000; Full time

Benefits offered by this job

Discretionary annual bonus

Comprehensive benefits package

Job summary

Kyndryl seeks an Associate Director, Experience Strategist in New York to lead executive-level pre-sales and shape go-to-market strategy. You will translate market and human insights into compelling narratives that win deals and drive revenue across CX initiatives.

You’ll mentor teams, define differentiated CX offerings, and enable sellers with high-impact content. This role sits at the intersection of strategy, experience, and storytelling, with broad visibility across clients and internal

Qualifications

• Executive-level pre-sales leadership demonstrated with CX focus.
• Ability to shape GTM strategy and executive narratives.
• Experience leading senior stakeholders and cross-functional teams.

Responsibilities

• Define differentiated CX offerings and executive-level narratives.
• Enable sellers with pre-sales content that accelerates decisions.
• Lead experience strategies aligning business, tech, and user needs.
• Mentor and raise capability across the CX practice.
• Lead workshops and co-creation sessions with stakeholders.

Skills

Executive-Level Pre-Sales Leadership

Experience Strategy

Strategic storytelling

Education

Undergraduate or Graduate degree in service design / strategic design / innovation strategy / business administration

Advanced degree or CX certifications (CXPA, IDEO, etc.)

Job description

Kyndryl seeks an Associate Director, Experience Strategist in New York to lead executive-level pre-sales and shape go-to-market strategy. You will translate market and human insights into compelling narratives that win deals and drive revenue across CX initiatives.

You’ll mentor teams, define differentiated CX offerings, and enable sellers with high-impact content. This role sits at the intersection of strategy, experience, and storytelling, with broad visibility across clients and internal