Senior Experience Strategy Lead

MSQ DX; United States; Remote; USD 150,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Professional development

Job summary

MSQ DX is seeking an Experience Strategy Lead to turn insights into a clear strategic direction for complex digital products and customer ecosystems. This is a highly client-facing role balancing discovery, workshops, and roadmapping with cross-functional teams.

You’ll mentor Experience Strategists, shape approaches, and ensure deliverables remain grounded in the strategy and outcomes while collaborating with content, data, and technology partners. A portfolio is required.

Qualifications

• 8+ years in experience strategy or related disciplines.
• Experience leading strategy for complex digital experiences or ecosystems.
• Background in customer journeys, information architecture, and roadmapping.
• Agency or consulting background preferred.

Responsibilities

• Lead experience strategy across digital products, platforms, and ecosystems.
• Plan and facilitate client workshops and stakeholder interviews.
• Synthesize research and business priorities into strategic direction.
• Translate insights into actionable roadmaps and priorities.
• Mentor and develop Experience Strategists and evolve methodologies.

Skills

Experience strategy

UX strategy

Digital strategy

Product strategy

Service design

UX

Collaboration

Mentoring

Job description

MSQ DX is seeking an Experience Strategy Lead to turn insights into a clear strategic direction for complex digital products and customer ecosystems. This is a highly client-facing role balancing discovery, workshops, and roadmapping with cross-functional teams.

You’ll mentor Experience Strategists, shape approaches, and ensure deliverables remain grounded in the strategy and outcomes while collaborating with content, data, and technology partners. A portfolio is required.