Senior Experience Strategist - Remote (Federal)

DecisionPoint Corporation; Reston (VA); On-site; USD 120,000 - 150,000; Full time

Job summary

DecisionPoint Corporation seeks an Experience Strategist (Senior) to lead experience strategy for MC&FP initiatives under the MODES III contract. This fully remote role collaborates with Outreach and Engagement leadership, Product Owners, and cross-functional teams to translate objectives into cohesive journeys and service models, ensuring mission alignment and measurability.

The role emphasizes collaboration across channels and platforms, defining success criteria, and guiding execution through

Qualifications

• Bachelor's degree in Communications, Marketing, Design, or a related field.
• Minimum of 10 years of experience leading experience strategy, service design, or customer experience initiatives.
• Demonstrated experience developing experience principles, journeys, and service models.
• Experience aligning experiences across multiple channels and platforms.
• Experience supporting federal or public-sector programs preferred.

Responsibilities

• Translate MC&FP objectives into experience principles, user journeys, and service models.
• Align experiences across channels, platforms, programs, and campaigns.
• Partner closely with Outreach and Engagement leadership and Product Owners.
• Lead experience strategy for Special Projects and enterprise initiatives.
• Define experience success criteria and measurement approaches.
• Ensure experience strategies are operationalized across teams and platforms.
• Facilitate workshops and working sessions to align stakeholders around experience goals.
• Collaborate with UX, content, analytics, and platform teams to drive cohesive execution.
• Provide guidance on prioritization and sequencing of experience improvements.
• Support development of experience strategy documentation, roadmaps, and artifacts.
• Identify gaps, risks, and opportunities across end to end experiences.
• Support continuous improvement of experience strategy methodologies.

Skills

Strategic thinking

Systems thinking

Communication skills

Cross-functional leadership

Facilitation

Workshop leadership

Multi-channel experience

Organization

Prioritization

Education

Bachelor's degree

Job description

DecisionPoint Corporation seeks an Experience Strategist (Senior) to lead experience strategy for MC&FP initiatives under the MODES III contract. This fully remote role collaborates with Outreach and Engagement leadership, Product Owners, and cross-functional teams to translate objectives into cohesive journeys and service models, ensuring mission alignment and measurability.

The role emphasizes collaboration across channels and platforms, defining success criteria, and guiding execution through