Senior Experience Designer

PwC South Africa; Chicago (IL); On-site; Confidential; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid vacation

Sick leave

Job summary

PwC seeks a Senior Experience Designer in Chicago to craft customer and employee experiences using human-centered design. You'll design strategies, journeys, wireframes, and prototypes to improve touchpoints across channels.

Join our Commercial & Service Excellence practice to collaborate with clients, conduct user research and usability testing, mentor teammates, and deliver measurable improvements in engagement and loyalty.

Qualifications

• Bachelor's degree required
• 3+ years of experience required
• Experience in customer and employee experience design preferred

Responsibilities

• Designing and implementing user-centered experience strategies to enhance customer and employee interactions
• Collaborating with clients to develop user journeys, wireframes, and prototypes that optimize touchpoints
• Utilizing design thinking and human-centered design principles to create intuitive and engaging experiences
• Conducting user research and usability testing to inform design decisions and improve user satisfaction
• Leading the creation of digital customer experiences across platforms including mobile and web
• Mentoring junior team members in design methodologies and project execution

Skills

Experience Design

Human-Centered Design

Prototyping

User Research

Interactive Design

Data Analysis

Education

Bachelor's degree

Job description

Industry/Sector Not Applicable Specialism Customer Management Level Senior Associate Job Description & Summary

As a Senior Experience Designer, you will specialize in crafting exceptional customer and employee experiences by utilizing human-centered design principles. Your role will involve analyzing client needs, designing and implementing strategies, and collaborating with clients to create intuitive and engaging experiences that drive customer loyalty and employee engagement. Within our Commercial & Service Excellence practice, you will focus on enhancing user interactions across various touchpoints, developing user journeys, wireframes, prototypes, and visual designs. As a Senior Associate, you will build meaningful client connections and learn how to manage and inspire others. You will navigate increasingly complex situations, growing your personal brand and deepening your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality solutions. Embracing increased ambiguity, you will be comfortable when the path forward isn’t clear, using these moments as opportunities to grow. In this role, you will be at the forefront of experience design, working closely with clients to optimize interactions and deliver seamless experiences. Your work will be instrumental in shaping the future of customer and employee engagement, making a significant impact within the PwC framework.

Responsibilities

• Designing and implementing user-centered experience strategies to enhance customer and employee interactions
• Collaborating with clients to develop user journeys, wireframes, and prototypes that optimize touchpoints
• Utilizing design thinking and human-centered design principles to create intuitive and engaging experiences
• Conducting user research and usability testing to inform design decisions and improve user satisfaction
• Analyzing data to generate insights and recommendations for experience improvements
• Developing visual designs and interactive elements that align with brand recognition and customer experience strategies
• Leading the creation of digital customer experiences across various platforms, including mobile and web
• Applying industry trend analysis to stay current with emerging design practices and technologies
• Facilitating workshops and discussions to gather client requirements and feedback
• Mentoring junior team members in design methodologies and project execution

What You Must Have

• At least a Bachelor's degree
• At least 3 years of experience

What Sets You Apart

• Preference for at least one of the following fields of study: Business Administration/Management, Communications/Media, Computer Science/Information Systems, Design/Multimedia, Engineering
• Demonstrating proficiency in Experience Design and Human-Centered Design
• Utilizing Analytical Thinking and Data Analysis for strategic insights
• Excelling in Interactive Design and Prototyping for client solutionsApplying Design Thinking to enhance Customer Experience (CX) StrategyLeveraging Mobile User Experience (UX) Design for innovative projectsConducting Usability Testing and User Research Design effectively

Travel Requirements

• Up to 20%

Compensation

The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.

Benefits

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.

Equal Opportunity

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.

At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.