Senior Executive IT Support Specialist

The Walt Disney Company; Bristol (CT); On-site; USD 98,000 - 131,000; Full time

Job summary

The Walt Disney Company (TWDC) Bristol, CT-based Executive Support Analyst role focuses on delivering end-to-end IT services for executive clients, including requests, issue resolution, and proactive communications.

The position requires 3+ years in IT and client services, travel when needed, and on-site work four days per week to enable collaboration. A related bachelor’s degree is required.

Qualifications

• Minimum of 3+ years of progressive experience in an IT related field.
• 3+ years of progressive experience in Client Services support.
• 3+ years of experience providing tailored Executive Level Support.
• Must have functional knowledge of Video Conferencing and A/V technologies in an enterprise.

Responsibilities

• Deliver day-to-day IT services and solutions. Includes consultation with executives, technical analysis, and solution development.
• Prioritize and manage deliverables in high-profile, time-sensitive situations while maintaining professionalism.
• Monitor end-to-end delivery of services and communicate issues to clients with alternate solutions.
• Coordinate support issues across multiple vendors and suppliers.

Skills

Executive support

Client services

IT support

Video conferencing

Education

Bachelor’s degree in Computer Science or related

Job description

The Walt Disney Company (TWDC) Bristol, CT-based Executive Support Analyst role focuses on delivering end-to-end IT services for executive clients, including requests, issue resolution, and proactive communications.

The position requires 3+ years in IT and client services, travel when needed, and on-site work four days per week to enable collaboration. A related bachelor’s degree is required.