Senior Executive Assistant, Presidents & Staff

Follett Higher Ed Group, LLC; Westchester (IL); On-site; USD 40,000 - 133,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision care

Disability insurance

Wellness programs

401(k) plan

Flexible spending

Paid holidays

Paid time off

Job summary

Follett Higher Education is seeking a Senior Executive Assistant, Presidents & Staff to provide high-level administrative and operational support to the Chief of Store and senior store leaders in Westchester, IL. You will manage complex calendars, coordinate travel, prepare leadership communications, and develop dashboards and reports to drive accountability.

The ideal candidate has a Bachelor's degree, 5+ years of senior-executive support experience, strong Microsoft 365 and Slack skills, and

Qualifications

• Bachelor's degree or equivalent required.
• 5+ years of experience providing administrative and operational support to senior executives in a fast-paced business environment.
• Advanced proficiency in Microsoft 365, particularly Excel, PowerPoint, Outlook, Teams, and SharePoint; strong working knowledge of Slack.
• Strong analytical skills with experience developing reports, dashboards, presentations, and executive-level materials.
• Demonstrated ability to manage multiple priorities, complex schedules, projects, and deadlines.

Responsibilities

• Provide high-level administrative and operational support to the Chief of Store and the senior store leadership team.
• Manage complex calendars, meetings, travel arrangements, communications, and competing executive priorities.
• Prepare executive presentations, reports, meeting agendas, briefing materials, and leadership communications.
• Coordinate leadership meetings, business reviews, and planning activities, ensuring timely follow-up on key decisions and action items.
• Serve as a central point of communication between the Chief of Store, senior leaders, and cross-functional business partners.
• Organize, analyze, and present business data to support leadership decisions and operational priorities.
• Develop and maintain dashboards, reporting tools, trackers, and processes to improve visibility and accountability.
• Identify opportunities to improve workflows, streamline processes, and leverage technology, automation, and AI tools to increase efficiency.
• Coordinate cross-functional projects, track milestones, and ensure deliverables are completed accurately and on time.
• Proactively anticipate business needs, identify operational challenges, and recommend solutions with minimal direction.
• Maintain confidentiality and exercise sound judgment when handling sensitive business and executive information.

Skills

Executive support

Calendar management

Reporting & dashboards

Stakeholder communication

Data analysis

Problem solving

Independent work

Education

Bachelor's degree

Tools

Microsoft 365

Excel

PowerPoint

Outlook

Teams

SharePoint

Slack

Job description

Senior Executive Assistant, Presidents & Staff

#26-30624

Job Category

Customer Service

Full-Time/Part-Time

Full-time

Job Description

Position Overview

Follett Higher Education is a leading educational service provider and omnichannel retailer, providing students, faculty, staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the collegiate journey. Follett Higher Education supports over 6 million students through its 1,100 physical and 1,750 eCommerce campus stores across North America.

The Senior Executive Assistant, Presidents & Staff provides high-level administrative and operational support to the Chief of Store and senior store leaders. This highly organized, technologically savvy professional supports the Chief of Store and senior store leaders and provides backup support to other executives as needed. The role focuses on operational priorities, data and reporting, project coordination, and communication. The ideal candidate is proactive, analytical, comfortable working with technology and data, and able to anticipate needs, identify gaps, and drive work to completion with limited direction.

Responsibilities

• Provide high-level administrative and operational support to the Chief of Store and the senior store leadership team.
• Manage complex calendars, meetings, travel arrangements, communications, and competing executive priorities.
• Prepare executive presentations, reports, meeting agendas, briefing materials, and leadership communications.
• Coordinate leadership meetings, business reviews, and planning activities, ensuring timely follow-up on key decisions and action items.
• Serve as a central point of communication between the Chief of Store, senior leaders, and cross-functional business partners.
• Organize, analyze, and present business data to support leadership decisions and operational priorities.
• Develop and maintain dashboards, reporting tools, trackers, and processes to improve visibility and accountability.
• Identify opportunities to improve workflows, streamline processes, and leverage technology, automation, and AI tools to increase efficiency.
• Coordinate cross-functional projects, track milestones, and ensure deliverables are completed accurately and on time.
• Proactively anticipate business needs, identify operational challenges, and recommend solutions with minimal direction.
• Maintain confidentiality and exercise sound judgment when handling sensitive business and executive information.

Requirements

• Bachelor's Degree or equivalent required.
• 5+ years of experience providing administrative and operational support to senior executives in a fast-paced business environment.
• Advanced proficiency in Microsoft 365, particularly Excel, PowerPoint, Outlook, Teams, and SharePoint; strong working knowledge of Slack.
• Strong analytical skills with experience developing reports, dashboards, presentations, and executive-level materials.
• Demonstrated ability to manage multiple priorities, complex schedules, projects, and deadlines.
• Experience coordinating cross-functional initiatives and collaborating with senior leadership and business partners.
• Strong organizational, problem-solving, and project coordination skills with exceptional attention to detail.
• Excellent written and verbal communication skills with a high level of executive professionalism.
• Ability to work independently, anticipate needs, take initiative, and drive projects through completion.
• Experience leveraging technology, automation, and AI tools to improve processes and operational efficiency.
• Strong business judgment, discretion, and ability to handle confidential information.
• Proven ability to build relationships, influence stakeholders, and drive accountability without direct authority.

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.

The actual pay rate will depend on the person's qualifications and experience.

$40,000.00 - $132,840.00 / year

Pay Transparency

The annual salary/hourly rate range has been established based on the role, experience, skill set, and location. The exact starting salary/hourly rate within the range will depend on the role and the local market. This position may be eligible to participate in one of the Company’s incentive plans. The amount of any incentive payment varies and is subject to the terms and conditions of the applicable incentive plan.

We offer a comprehensive benefits package which includes medical, dental, vision, disability, wellness programs, 401(k) plan, flex spending, paid holidays, and paid time off. Eligibility for benefits is governed by the applicable policies and plan documents.

Benefits

• medical
• dental
• vision
• disability
• wellness programs
• 401(k) plan
• flex spending
• paid holidays
• paid time off

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Follett Higher Education is a drug-free workplace environment.

If you are an internal team member and need assistance with the application process please forward all inquiries to Ask HR or call 1.844.324.4748 (HR4U)

If you are an external applicant and need assistance with the application process please contact our virtual assistant, Tally. She will respond to your inquires directly and/or direct you to the right person. You can also call 1.877.888.7887 or email [e-mail]

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