Assistant Store Manager - 36012

Follett Corporation; Chicago, Northern (IL, KY); Hybrid; USD 17,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Wellness programs

401(k) plan

Flex spending

Paid holidays

Paid time off

Job summary

Follett Higher Education in Chicago, IL, is seeking an Assistant Store Manager to support a Market Leader in overseeing store operations and driving sales growth. You will lead by example, mentor team members, and ensure an engaging customer service experience aligned with Follett values.

Responsibilities span directing daily activities, scheduling, training, merchandising, cash handling, inventory, and opening/closing duties.

Qualifications

• Associate's degree or equivalent preferred.
• 0–5 years retail or bookstore experience preferred; prior supervisory experience preferred.
• General computer skills required.

Responsibilities

• Supervises sales team FT/PT and temporary staff.
• Schedules team members' work hours.
• Trains new team members.
• Ensures policies, procedures, standards are followed.
• Manages merchandising standards and displays.
• Greet customers and resolve escalated issues; promote solutions-based selling.
• Handle cash, deposits, and end-of-day reports.
• Stock shelves and take inventory.
• Lead opening/closing duties as keyholder.
• Performs other duties as assigned.

Skills

Supervisory exp

Scheduling

Customer service

Merchandising

Cash handling

Inventory control

Education

Associate's degree or equivalent

Tools

POS system

Store computer

Job description

As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary, including:
• Schedules team members' work hours
• Trains new team members FT/PT and seasonal team members hired for peak seasons
• Ensures Sales Team members follow company and store policies, procedures, and standards
• Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Performs onboarding procedures for new hires.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Receive, verify, and unload orders as necessary.
• Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
• Stock shelves and take inventory per Store schedule.
• May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
• Keyholder with opening and closing responsibilities.
• Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end, and payroll reports.
• This applies to shrink prevention practices and activities, such as visible customer service.
• Performs other duties as assigned.

Follett Higher Education is a drug-free workplace environment.

Requirements

• An Associate's Degree or equivalent is preferred.
• 0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
• General Computer Skills

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience.
$12.00 - $29.88 / hour

Pay Transparency

The annual salary/hourly rate range has been established based on the role, experience, skill set, and location. The exact starting salary/hourly rate within the range will depend on the role and the local market. This position may be eligible to participate in one of the Company's incentive plans. The amount of any incentive payment varies and is subject to the terms and conditions of the applicable incentive plan.

We offer a comprehensive benefits package which includes medical, dental, vision, disability, wellness programs, 401(k) plan, flex spending, paid holidays, and paid time off.

• medical
• dental
• vision
• disability
• wellness programs
• 401(k) plan
• flex spending
• paid holidays
• paid time off

Eligibility for benefits is governed by the applicable policies and plan documents.

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Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Follett Higher Education is a drug-free workplace environment.

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