Senior Event Services Technician - Audio Visual, Event Technology

Pinnacle Live; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Pinnacle Live is looking for a Senior Event Services Technician to manage AV operations at various events in Houston. This role requires technical expertise in audio-visual systems, strong customer service abilities, and a commitment to delivering exceptional event experiences. You will mentor junior staff and ensure client satisfaction through effective communication and attention to detail.

Qualifications

• Minimum of two years experience in the audio-visual and/or hospitality industry.
• Good knowledge of computer hardware and software.
• Commitment to exceptional customer service.

Responsibilities

• Assist with floor operations for events including setup and troubleshooting technology.
• Lead and mentor other technicians during events.
• Ensure compliance with company policies and maintain inventory security.

Skills

Technical operational ability

Interpersonal skills

Organizational skills

Communication skills

Customer service

Education

High School Graduate or equivalent

Tools

Computer hardware

Computer software

Networking

Job description

Description

Senior Event Services Technician

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Senior Event Services Technician is responsible for assisting with the floor operations, includingsetup, strike, and operation of intermediate to advanced technology solutions in a hotel or hospitalityenvironment with a focus on delivering unmatched customer service to our guests and clients.

Essential Functions:

* Ensure all event sets and strikes are completed according to Company SOPs

* Operate intermediate technology solutions and troubleshoot if issues arise.

* Act as leader and mentor to other technicians and team members

* Greet guests/clients before event and provide clear instructions on how to operate equipment.

* Provide continued communication with client to ensure success of all events

* Follows through on all client requests

* Look for opportunities to enhance client's event

* Maintain accurate client event information within the Company's business systems

* Review daily invoices with client and obtain client's signature on invoice(s)

* Comply with all Company security and safety measures and is constantly aware of the property

inventory and location of equipment and ensures inventory is secure from theft and /or damage

* Ensure all inventory is in good working order and rental condition

* Ensure any lost, stolen or damaged equipment is immediately reported to management.

* Ensure inventory is secure from theft and/or damage.

* Make sure all Company occupied areas are clean, organized, and up to Company standards

* Continually work toward enhancing and improving technical skills to include audio, video/data,

staging and computer operation and networking.

* Comply with all Company policies and procedures

* Other duties as assigned.

Education & Experience:

*High School Graduate or equivalent

*Minimum of two (2) years experience in the audio-visual and/or hospitality industry

*Computer proficiency (hardware, software, and networking)

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

* Demonstrated advanced technical operational ability

* Good working knowledge of computer hardware and software

* Planning ability; able to plan prioritize

* Strong interpersonal skills

* Excellent verbal and written communication skills

* Excellent organizational skills and attention to detail

* Strong team player orientation

* Commitment to best-in-class customer service for internal and external stakeholders

* Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pinnacle Live is an E-Verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.