Event Services Technician - Audio Visual, Event Technology

Pinnacle Live, LLC; The Woodlands (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Event Services Technician to enhance live event experiences. In this role, you will be instrumental in the setup, operation, and breakdown of audio-visual technology, ensuring that every event runs smoothly and exceeds client expectations. Your strong technical aptitude and commitment to customer service will shine as you interact with clients and manage equipment. Join a collaborative team that values your contributions and offers the opportunity to grow your skills in a dynamic hospitality environment. If you are passionate about creating unforgettable events, this is the perfect opportunity for you.

Qualifications

• High School diploma or equivalent with prior exposure to AV or hospitality.
• Strong tech skills in hardware, software, and networking are essential.

Responsibilities

• Assist with setup and operation of AV technology for events.
• Provide excellent customer service and communication with clients.
• Maintain equipment and ensure all areas meet company standards.

Skills

Technical Aptitude

Interpersonal Skills

Communication Skills

Organizational Skills

Planning Ability

Education

High School Graduate or equivalent

Tools

Audio-Visual Equipment

Computer Hardware

Computer Software

Networking Equipment

Job description

Event Services Technician

Full Time

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meetings and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The On Call Event Services Technician is responsible for assisting with the floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

Essential Functions:

1. Ensure all event sets and strikes are completed according to Company SOPs.
2. Greet guests/clients before events and provide clear instructions on how to operate equipment.
3. Provide continued communication with clients to ensure success of all events.
4. Follow through on all client requests.
5. Look for opportunities to enhance client’s events.
6. Maintain accurate client event information within the Company’s business systems.
7. Review daily invoices with clients and obtain client’s signature on invoice(s).
8. Comply with all Company security and safety measures and be constantly aware of the property inventory and location of equipment to ensure it is secure from theft and/or damage.
9. Ensure all inventory is in good working order and rental condition.
10. Report any lost, stolen, or damaged equipment immediately to management.
11. Ensure all Company occupied areas are clean, organized, and up to Company standards.
12. Continually work toward enhancing and improving technical skills including audio, video/data, staging, and computer operation and networking.
13. Comply with all Company policies and procedures.
14. Other duties as assigned.

Education & Experience:

1. High School Graduate or equivalent.
2. Prior exposure to audio-visual and/or hospitality industry.
3. Computer proficiency (hardware, software, and networking).

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

1. Strong technical aptitude.
2. Good working knowledge of computer hardware and software.
3. Planning ability; able to plan and prioritize.
4. Strong interpersonal skills.
5. Excellent verbal and written communication skills.
6. Excellent organizational skills and attention to detail.
7. Strong team player orientation.
8. Commitment to best-in-class customer service for internal and external stakeholders.
9. Professional appearance.

Equal Employment Opportunity

Pinnacle Live is an E-Verify and Equal Employment Opportunity Employer. Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.