Senior Event Services Director

Mccno; New Orleans (LA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

MCCNO is seeking an experienced Event Services leader to oversee day-to-day operations for conventions, trade shows, meetings, consumer shows, and special events in New Orleans. You will guide planning milestones, timelines, and service delivery while addressing client concerns and operational challenges.

You will partner with internal departments to ensure seamless execution and proactive issue resolution, leveraging your leadership to optimize client experience and event outcomes.

Qualifications

• Requires leadership experience in convention services or large-scale venues.
• Strong client-facing service standards and problem-solving skills.
• Ability to coordinate cross-functional teams for event delivery.

Responsibilities

• Provide day-to-day operational leadership for Event Services.
• Oversee planning and execution of conventions, trade shows, and large events.
• Monitor timelines, budgets, and deliverables to ensure quality service.
• Serve as primary escalation point for event-related issues.
• Lead cross-functional planning meetings and ensure resource needs are met.

Skills

Leadership in events ops

Staff management

Client relations

Budgeting & billing

CRM software

Education

Bachelor's in Hospitality & Resort Mgmt

Tools

Conferencing software

Job description

MCCNO is seeking an experienced Event Services leader to oversee day-to-day operations for conventions, trade shows, meetings, consumer shows, and special events in New Orleans. You will guide planning milestones, timelines, and service delivery while addressing client concerns and operational challenges.

You will partner with internal departments to ensure seamless execution and proactive issue resolution, leveraging your leadership to optimize client experience and event outcomes.