Senior Event Manager | Full-Time | Santander Arena

Spectra; Reading (Berks County); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading venue management company is seeking a Senior Event Manager to oversee all aspects of touring events at Santander Arena. The role includes managing staff, coordinating with public safety officials, and ensuring exceptional customer experiences. Ideal candidates will have at least 5 years of event management experience and a relevant degree. This position offers a competitive salary and comprehensive benefits.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan with matching

Paid time off including vacation

Sick days

Holidays

Qualifications

• Minimum 5 years of progressive experience in event management.
• Current CPR certification and valid driver’s license.

Responsibilities

• Oversee front of house, back of house, and security operations for events.
• Create event layouts using AutoCAD or similar software.
• Develop and implement policies, programs, and procedures for the facility.

Skills

Leadership

Communication

Customer Service

Education

Bachelor’s degree in facility management

Bachelor’s degree in hospitality

Bachelor’s degree in business

Bachelor’s degree in marketing

Tools

Microsoft Office

AutoCAD

Job description

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues, our client roster includes the most influential and highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide.

Position Summary

The Senior Event Manager (SEM) is a team-oriented professional responsible for managing all aspects of touring events at the facility, from advanced planning to event execution. The SEM will also handle booking or coordinating revenue-generating events. As the lead for the Event Department, the SEM oversees the Event Manager and may hire, train, schedule, and supervise all event staff in collaboration with the Event Manager. The role involves interaction with local public safety officials to ensure smooth operations, coordination of communication among event staff, and ensuring an exceptional customer and lessee experience.

This role offers an annual salary of $50,000-$60,000.

Benefits for Full-Time Roles

Health, Dental, and Vision insurance, 401(k) savings plan with matching, paid time off including vacation, sick days, and holidays.

Application Deadline

This position remains open until July 31, 2025.

About the Venue

Santander Arena, located in downtown Reading, Pennsylvania, serves as the home for the Reading Royals (ECHL affiliate of the Philadelphia Flyers). The arena hosts a variety of events including concerts, Disney on Ice, and family-friendly shows, attracting hundreds of thousands of visitors annually.

Responsibilities

1. Oversee front of house, back of house, and security operations for events.
2. Create event layouts using AutoCAD or similar software.
3. Address personnel matters and recommend actions.
4. Continuously improve operations, streamline processes, and enhance customer service.
5. Develop and implement policies, programs, and procedures for the facility.
6. Prepare management reports and manuals, including the Event Handbook and Booking Policies.
7. Lead interdepartmental projects and represent senior management as needed.
8. Establish effective working relationships with staff, stakeholders, and users.
9. Manage staff schedules, training, and payroll.
10. Coordinate communication during load-in and load-out.
11. Resolve event-related issues professionally.
12. Ensure safety and emergency procedures are in place and understood.
13. Collaborate with finance and food services as needed.
14. Serve as Manager on Duty as required.
15. Perform other duties as assigned.

Qualifications

1. Minimum 5 years of progressive experience in event management within stadiums, arenas, or similar facilities.
2. Bachelor’s degree in facility management, hospitality, business, marketing, or related field; experience may substitute for education.
3. Proficiency in Microsoft Office, AutoCAD, and internet software.
4. Current CPR certification and valid driver’s license.
5. Knowledge of public assembly management, crowd control, safety regulations, and A/V systems.
6. Experience with budgeting, contracts, and regulatory compliance.
7. Strong leadership, communication, and customer service skills.

Our Commitment to Diversity

At OVG, we value diversity and inclusivity, believing they drive innovation and excellence. We are committed to creating environments that reflect and celebrate the communities we serve.

Equal Opportunity Employer

We are an equal opportunity employer, committed to non-discrimination based on protected classes including veteran status, race, religion, sex, age, disability, and others under applicable law.