Senior EUC Program Manager — Federal Contract Delivery

ActioNet, Inc.; Rockville (MD); On-site; USD 183,000 - 305,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life and AD&D Insurance

401(k) Savings Plan

Education and Professional Training

Flexible Spending Accounts (FSA)

Employee Referral and Merit Programs

Employee Assistance & Identity Theft

Job summary

ActioNet, Inc. in Rockville, MD seeks an End User Project Manager to provide leadership for the EUC BPA Call, coordinating Call-Wide Responsibilities, End User Management and Deployment, and Help Desk Services.

The role interfaces with the COR to ensure contract performance, ITIL-based service management, and high customer satisfaction. The position requires Top Secret clearance, a relevant degree, and a proven track record in managing large Federal IT operations and service desks.

Qualifications

• Bachelor's degree in Information Technology, Business, or a related field.
• ITIL v4 Foundation certification; PMP certification preferred.
• Minimum eight (8) years managing large Federal IT operations or End User Computing programs.
• Experience leading enterprise Service Desk, Deskside Support, and ITSM service delivery.

Responsibilities

• Lead all operational, technical, financial, and administrative activities supporting the BPA Call.
• Serve as the primary point of contact for the COR and provide executive-level status, performance, and risk reporting.
• Direct transition activities, workforce management, and project execution to ensure uninterrupted service delivery.
• Ensure compliance with ITIL v4 practices, Service Level Requirements (SLRs), and NRC operational policies.
• Oversee service delivery across Call Center, Deskside Services, Deployment, Asset Management, and End User Support functions.
• Drive continual service improvement through process optimization, operational efficiencies, and customer experience initiatives.

Skills

Leadership

Communication

Stakeholder management

Project management

Risk management

Education

Bachelor's degree in Information Technology, Business, or a related field

Job description

ActioNet, Inc. in Rockville, MD seeks an End User Project Manager to provide leadership for the EUC BPA Call, coordinating Call-Wide Responsibilities, End User Management and Deployment, and Help Desk Services.

The role interfaces with the COR to ensure contract performance, ITIL-based service management, and high customer satisfaction. The position requires Top Secret clearance, a relevant degree, and a proven track record in managing large Federal IT operations and service desks.