Senior Escrow & Tax Operations Specialist

M&T Bank Corporation; Buffalo (NY); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank Corporation in Buffalo, New York seeks an Escrow Insurance Analyst to maintain and monitor tax, escrow and insurance for serviced loans. The role includes complex data entry, document validation, and support for regulatory reviews.

Requirements include an Associate's degree (Bachelor's preferred) and strong customer service, communication and problem-solving skills, plus PC and spreadsheet proficiency. This is an on-site role in Buffalo.

Qualifications

• Associate's degree and a minimum of 2 years general work experience, or 4 years combined education/experience with 2 years general work experience.
• Proven customer service experience.
• Proficiency with personal computers and relevant spreadsheet/word processing software.
• Strong verbal and written communication skills.
• Demonstrated advanced problem-solving skills.

Responsibilities

• Complete highly complex data entry, analysis and interpretation related to Insurance, Tax, Escrow and Mortgage Insurance.
• Review and validate complex, non-standard documents related to Insurance, Tax, Escrow and Mortgage Insurance.
• Prepare high complexity documentation and reviews.
• Handle complex, non-standard requests related to Insurance, Tax, Escrow and Mortgage Insurance.
• Perform detailed reconciliations and analyses for escrow-related activities.
• Contact customers or vendors to complete escrow activities.
• Address complex customer inquiries for high-profile clients in coordination with Customer Support.
• Support process improvements and project implementations within the area.
• Oversee daily quality control of escrow activities.
• Prepare data analyses for Federal and state regulatory reviews.
• Research complex servicing requests from Risk, Compliance and/or Legal.

Skills

Customer service

PC proficiency

Communication

Problem solving

Education

Associate's degree

Bachelor's degree (preferred)

Job description

M&T Bank Corporation in Buffalo, New York seeks an Escrow Insurance Analyst to maintain and monitor tax, escrow and insurance for serviced loans. The role includes complex data entry, document validation, and support for regulatory reviews.

Requirements include an Associate's degree (Bachelor's preferred) and strong customer service, communication and problem-solving skills, plus PC and spreadsheet proficiency. This is an on-site role in Buffalo.