Financial Transactions & Communications Associate

M&T Bank; Buffalo (NY); On-site; USD 28,000 - 47,000; Full time

Job summary

M&T Bank is seeking a detail-oriented professional in Buffalo, NY to serve as a primary contact for branch inquiries and transaction resolutions. You will assist with reconciliation and processing while upholding risk controls and customer service standards.

The role requires a high school diploma or GED and at least 3 years of relevant experience, with strong communication, time management, and organizational skills. The position is office-based in Buffalo, NY.

Qualifications

• High school diploma or GED required.
• Minimum of 3 years' work experience preferred.
• Knowledge of branch operations and internal controls is helpful.

Responsibilities

• Answer questions via phone and email from branch personnel; deliver excellent customer service.
• Escalate potential internal fraud to management.
• Collaborate with customers and partners to resolve product issues and complex inquiries.
• Process and approve general ledger and customer transactions as needed.

Skills

Communication skills

Time management

Prioritization

PC proficiency

Self-motivated

Well-organized

Education

High school diploma or GED

Job description

M&T Bank is seeking a detail-oriented professional in Buffalo, NY to serve as a primary contact for branch inquiries and transaction resolutions. You will assist with reconciliation and processing while upholding risk controls and customer service standards.

The role requires a high school diploma or GED and at least 3 years of relevant experience, with strong communication, time management, and organizational skills. The position is office-based in Buffalo, NY.