Banking Services Operations Associate V - Escrow Administration

M&T Bank Corporation; Buffalo (NY); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank Corporation in Buffalo, New York seeks an Escrow Insurance Analyst to maintain and monitor tax, escrow and insurance for serviced loans. The role includes complex data entry, document validation, and support for regulatory reviews.

Requirements include an Associate's degree (Bachelor's preferred) and strong customer service, communication and problem-solving skills, plus PC and spreadsheet proficiency. This is an on-site role in Buffalo.

Qualifications

• Associate's degree and a minimum of 2 years general work experience, or 4 years combined education/experience with 2 years general work experience.
• Proven customer service experience.
• Proficiency with personal computers and relevant spreadsheet/word processing software.
• Strong verbal and written communication skills.
• Demonstrated advanced problem-solving skills.

Responsibilities

• Complete highly complex data entry, analysis and interpretation related to Insurance, Tax, Escrow and Mortgage Insurance.
• Review and validate complex, non-standard documents related to Insurance, Tax, Escrow and Mortgage Insurance.
• Prepare high complexity documentation and reviews.
• Handle complex, non-standard requests related to Insurance, Tax, Escrow and Mortgage Insurance.
• Perform detailed reconciliations and analyses for escrow-related activities.
• Contact customers or vendors to complete escrow activities.
• Address complex customer inquiries for high-profile clients in coordination with Customer Support.
• Support process improvements and project implementations within the area.
• Oversee daily quality control of escrow activities.
• Prepare data analyses for Federal and state regulatory reviews.
• Research complex servicing requests from Risk, Compliance and/or Legal.

Skills

Customer service

PC proficiency

Communication

Problem solving

Education

Associate's degree

Bachelor's degree (preferred)

Job description

Overview

Completes highly skilled activities to maintain and monitor tax, escrow and insurance for loans serviced, while maintaining compliance with various Federal, state and investor requirements. Researches and resolves complex customer issued. Participates in departmental projects as required.

Primary Responsibilities

• Complete highly complexity data entry/system updates, analysis and Interpretation related to Insurance, Tax, Escrow and Mortgage Insurance.


• Complete complex, non-standardized document reviews and validation related to Insurance, Tax, Escrow and Mortgage Insurance.


• Complete document reviews and/or preparation of high complexity.


• Respond to and/or initiate complex non-standard requests related to Insurance, Tax, Escrow and Mortgage Insurance.


• Complete highly complex exception processing including non-standardized loan level research and maintenance related to escrow accounts.


• Complete highly complex reconciliations and analyses related to escrow-related activities.


• Contact customers and/or vendors as required to complete escrow-related activities.


• Resolve complex customer inquiries for high profile customers that cannot be handled by general customer service employees; communicate directly with Customer Support units to ensure proper handling of complex matters.


• Support and assist with implementation of projects, process improvements and initiatives within the area.


• Oversee daily quality control review and feedback related to escrow activities.


• Prepare data analyses and reporting in support of Federal and state regulatory reviews.


• Research complex servicing requests from Risk, Compliance and/or Legal.


• Create and maintain business documentation such as procedures, training materials and business unit presentations.


• Participate in projects, process improvements and user acceptance testing as assigned.


• Interpret legal and Bank documents for internal processing through analysis of circumstances and document recommended action steps to management.


• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.


• Identify risk-related issues needing escalation to management.


• Promote an environment that supports belonging and reflects the M&T Bank brand.


• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.


• Complete other related duties as assigned.

Scope of Responsibilities

This position completes operations work in providing escrow administration support for serviced loans and interacts with internal and external business partners and vendors.

Education and Experience Required

• Associate's degree and a minimum of 2 years general work experience, or in lieu of a degree, a combined minimum of 4 years higher education and/or work experience, including a minimum of 2 years general work experience.


• Proven customer service experience.


• Proficiency with personal computers as well as pertinent spreadsheet and word processing software.


• Strong verbal and written communication skills.


• Demonstrated advanced problem-solving skills.

Education and Experience Preferred

• Bachelor's Degree

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location Buffalo, New York, United States of America

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities - combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values - integrity, ownership, collaboration, curiosity, and candor - drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

View M&T’s Human Capital Report to learn more.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.