Senior Tier 3 Engineer — Escalations, Design & Security

Trickdogtechnology; Denver, Green Bay (CO, WI); On-site; USD 110,000 - 170,000; Full time

Job summary

The Tier 3 Engineer at Trickdogtechnology is the senior escalation point in Managed Services, owning complex incident resolution, formal problem management, and security standards across client environments. You will serve as design authority on client projects, review solution design and cutover planning, and lead hands-on high-complexity builds with autonomy.

Strong expertise in Microsoft cloud, on-prem infrastructure, networking, identity, and security is required, with the ability to explain

Qualifications

• 5+ years in MSP/IT consulting or multi-client infra
• Demonstrated root-cause analysis and permanent fixes
• Strong Windows Server and AD expertise
• Expert Microsoft 365 and Entra ID administration
• Azure infra and cloud backup experience
• Solid networking fundamentals and firewall config
• PowerShell for admin/automation

Responsibilities

• Serve as final escalation point for complex, high-severity incidents.
• Own formal problem management and permanent fixes; update monitoring/docs.
• Lead major incidents with multi-user or multi-site outages including security events.
• Reduce escalation volume by improving tooling, automation, and training.
• Own security engineering: EDR/XDR, Defender config, patch management.
• Design and review net-new client implementations and cutover plans.
• Ensure transitions to managed services with proper docs and handoffs.
• Raise Tier 1/2 capability through mentorship and knowledge transfer.

Skills

Root-cause analysis

Incident escalation

Communication to business owners

Autonomy

Documentation

Tools

PowerShell

RMM scripting

Microsoft Defender

EDR/XDR

Entra ID

Azure

Hyper-V/VMware

Job description

The Tier 3 Engineer at Trickdogtechnology is the senior escalation point in Managed Services, owning complex incident resolution, formal problem management, and security standards across client environments. You will serve as design authority on client projects, review solution design and cutover planning, and lead hands-on high-complexity builds with autonomy.

Strong expertise in Microsoft cloud, on-prem infrastructure, networking, identity, and security is required, with the ability to explain