Senior Escalation Technician - MSP Networking & Security

In-Telecom

Slidell (LA)

On-site

USD 55,000 - 75,000

Full time

2 days ago

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Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Job summary

In-Telecom is seeking an Escalation Technician to provide advanced technical support for managed services clients in Louisiana. You will resolve Level 2 issues across Windows Server, AD, O365, networking, and security platforms while mentoring Level 1 staff and contributing to project implementations.

Responsibilities include detailed root-cause analysis, documenting work, and ensuring SLA compliance. On-call rotations and after-hours support are part of the role, with a compensation range of

Qualifications

2-4 years IT support experience, MSP background preferred.
Strong knowledge of Windows Server, AD, O365, networking basics, and endpoint management.
Familiarity with RMM/PSA tools and ticketing systems.

Responsibilities

Provide advanced troubleshooting for escalated tickets across networks, servers, and security environments.
Resolve Level 2 issues such as AD, DNS, Group Policy, O365 mail flow, Teams/SharePoint access.
Support MSP tool deployments and client onboarding, system upgrades, and project rollouts.

Skills

IT support

Windows Server

Active Directory

O365

Networking fundamentals

VLANs

Firewalls

Endpoint management

RMM

PSA

Ticketing systems

VoIP support

Security platforms

Customer communication

Certifications

Tools

RMM

PSA

Ticketing systems

Job description

Responsibilities include detailed root-cause analysis, documenting work, and ensuring SLA compliance. On-call rotations and after-hours support are part of the role, with a compensation range of

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