Senior ERP Support Consultant — EMEA

Unit4; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

Unit4 is seeking a Senior Application Support Consultant to support customers across the EMEA regions on the Unit4 ERP platform. This senior, hands-on role stabilises and strengthens a recently changed team, delivering high-quality support while mentoring colleagues and driving continuous improvement.

You will manage complex cases and escalations, develop team capability through knowledge sharing and coaching, and gain exposure to both Unit4 ERP and ERPx via structured learning opportunities.

Qualifications

• Unit4 ERP/x knowledge and experience
• Strong SQL skills and relational databases
• Excellent written and spoken English communication
• Swedish language proficiency
• Experience mentoring or coaching colleagues
• Experience handling escalations in a support environment
• Occasional travel to customer sites as required

Responsibilities

• Manage and resolve daily incoming customer support cases across EMEA and UK regions
• Act as a subject matter expert for complex issues and escalations
• Provide guidance and mentoring to team members as required
• Deliver training sessions and support knowledge development within the team
• Take ownership of escalation management, ensuring timely and effective resolution
• Operate within a flat team structure, covering both first-line and advanced support responsibilities
• Balance operational support delivery with strategic contributions such as mentoring and process improvement
• Contribute to special projects and process improvements
• Work across Unit4 ERP and ERPx, starting with ERP and expanding knowledge via a rotation programme

Skills

Unit4 ERP/x knowledge

SQL

English communication

Swedish language

Mentoring/Coaching

Escalation management

Travel to customer sites

Job description

Unit4 is seeking a Senior Application Support Consultant to support customers across the EMEA regions on the Unit4 ERP platform. This senior, hands-on role stabilises and strengthens a recently changed team, delivering high-quality support while mentoring colleagues and driving continuous improvement.

You will manage complex cases and escalations, develop team capability through knowledge sharing and coaching, and gain exposure to both Unit4 ERP and ERPx via structured learning opportunities.