Senior ERP Business Analyst (Remote)

Freddie Mac; Baltimore (MD); Remote; USD 154,000; Full time

Job summary

A leading company in Healthcare Financial Systems is seeking an experienced HRIS Support Specialist. This position involves collaboration with IT teams, providing operational support, and ensuring efficiency in business processes. The ideal candidate will have extensive experience in ERP systems, strong problem-solving skills, and a commitment to excellence in customer service.

Benefits

Comprehensive benefits package

401k contribution plans

Opportunity for career advancement

Qualifications

• Bachelor's Degree or 4 years of relevant work experience.
• 5 years of progressive experience in HRIS support roles.
• Certification and knowledge of ERP systems.

Responsibilities

• Collaborate with IT to coordinate system change requests.
• Provide help desk support for ERP and HRIS systems.
• Gather and analyze business requirements.

Skills

Attention to detail

Problem-solving

Customer service

Education

Bachelor's Degree

4 years of relevant work experience

Tools

ERP system configurations

Microsoft Office

Job description

Employer Industry: Healthcare Financial Systems

Why consider this job opportunity:
- Salary up to $153,296
- Comprehensive benefits package, including various incentive programs and 401k contribution plans
- Opportunity for career advancement within the Financial Systems team
- Engage in a dynamic work environment focused on system improvements and efficiencies
- Supportive company culture that values communication and customer service excellence

What to Expect (Job Responsibilities):
- Collaborate with IT to coordinate system change requests and conduct user testing post-implementation
- Provide help desk support, investigating and resolving operational issues related to ERP and HRIS systems
- Create and oversee test case scenarios to ensure business applications meet all requirements
- Design cross-functional business processes and recommend improvements to support business activities
- Gather and analyze business requirements through work sessions and interviews, documenting them for relevant parties

What is Required (Qualifications):
- Bachelor's Degree or an additional 4 years of relevant work experience in lieu of a degree
- Minimum of 5 years of progressive experience in an HRIS support role with implementation responsibilities
- Certification in and/or knowledge of major business flows of an integrated ERP system
- Proficiency in ERP system configurations, support, and user training
- Strong attention to detail and ability to meet established deadlines while managing multiple customer service demands

How to Stand Out (Preferred Qualifications):
- Experience in a front-end HR customer service role
- Familiarity with change management and financial management principles within ERP systems
- Strong skills in Microsoft Office applications and presentations
- Proven ability to analyze and solve a variety of problems effectively
- Experience working with confidential information while ensuring compliance with laws

#HealthcareFinancialSystems #ERP #CareerOpportunity #CustomerServiceExcellence #BenefitsPackage

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