Senior ERP Business Analyst - Dynamics 365 & AI

Hoffman-; Greensboro (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Hoffman & Hoffman, Inc. seeks a Senior Business Analyst to bridge Accounting and Operations around Microsoft Dynamics 365 Business Central. You will own escalated BC issues, drive process improvements with Excel automation and AI, and mentor a peer analyst.

Reporting to the Controller, you’ll bring deep knowledge of contracts and operations to deliver business-driven BC solutions. Responsibilities include leading triage, coordinating with IT or partners, and ensuring coverage during month-end

Qualifications

• Bachelor's degree in Business, Accounting, Information Systems or related field preferred; associate degree with significant relevant experience considered.
• 5-8+ years of experience supporting Microsoft Dynamics 365 Business Central or comparable Microsoft ERP in a functional or business analyst capacity.

Responsibilities

• Own escalated and complex Business Central issues for Accounting, Credit, Order Entry/Billing, and Accounts Payable users, determining root cause and the fix, workaround, or configuration change.
• Set the standard for triage and resolution across the break/fix log, distinguishing training gaps, process gaps, and true system defects; direct prioritization.
• Serve as the primary escalation point to IT or the BC partner for vendor-involved issues.
• Remain available for urgent issues during month-end close and other critical cycles with coverage across both BAs.
• Identify manual, repetitive, or error-prone processes and lead design of automated or AI-assisted solutions.
• Build and maintain advanced Excel solutions to streamline reconciliations, reporting, and data transformation; set standards for tool usage.
• Govern AI tools and agents, establishing guardrails, testing standards, and documentation with leadership.
• Mentor the other Business Analyst in AI-assisted and automated workflows.

Skills

Advanced Excel

Power Query

AI tools in process improvement

D365 Business Central

Cross-functional collaboration

Root-cause analysis

Education

Bachelor's degree in Business/Accounting/IS

Tools

Microsoft Dynamics 365 Business Central

Job description

Hoffman & Hoffman, Inc. seeks a Senior Business Analyst to bridge Accounting and Operations around Microsoft Dynamics 365 Business Central. You will own escalated BC issues, drive process improvements with Excel automation and AI, and mentor a peer analyst.

Reporting to the Controller, you’ll bring deep knowledge of contracts and operations to deliver business-driven BC solutions. Responsibilities include leading triage, coordinating with IT or partners, and ensuring coverage during month-end