Senior ERP Application Specialist (Manufacturing SaaS)

EPIND Epicor India; Minneapolis (MN); On-site; USD 71,000 - 114,000; Full time

Benefits offered by this job

Health and Wellness benefits

Career Development programs

Mentoring and internal mobility

Job summary

Epicor is seeking a Senior Technical Application Specialist to troubleshoot and resolve issues across manufacturing ERP platforms, leveraging SQL, web servers, and cross‑functional collaboration. You will mentor teammates, help refine processes, and stay current with software updates to enhance customer experiences.

The role requires strong problem‑solving, communication, and a deep understanding of manufacturing and financial process flows within ERP environments.

Qualifications

• 5+ years’ applicable experience with demonstrated success and knowledge.
• Experience troubleshooting manufacturing ERP transactions and related financial impacts.
• Strong understanding of ERP costing concepts in manufacturing contexts.
• Ability to learn new technologies and industries quickly.
• Experience in a high-volume support environment.
• Excellent verbal and written communication skills.

Responsibilities

• Troubleshoot, diagnose, and resolve diverse issues in a manufacturing ERP context.
• Escalate and resolve issues with minimal supervision via phone, email, or chat.
• Stay up-to-date with software changes to provide accurate solutions.
• Coordinate installation, operation, maintenance, or compatibility troubleshooting.
• Develop processes to triage issues and route to the appropriate team.
• Mentor team members and contribute to knowledge base articles.

Skills

5+ years experience

Specialized/industry experience

ERP manufacturing understanding

Problem-solving

Communication skills

SaaS or e‑Commerce experience

Tools

Microsoft SQL

Web servers

Credit card terminals

Android/iOS devices

ERP systems

Job description

Epicor is seeking a Senior Technical Application Specialist to troubleshoot and resolve issues across manufacturing ERP platforms, leveraging SQL, web servers, and cross‑functional collaboration. You will mentor teammates, help refine processes, and stay current with software updates to enhance customer experiences.

The role requires strong problem‑solving, communication, and a deep understanding of manufacturing and financial process flows within ERP environments.