Senior ERP Application Specialist - Manufacturing & Financials
Epicor Software Corp
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Benefits offered by this job
Job summary
Epicor Software Corp in Minneapolis, MN seeks a Senior Technical Application Specialist to troubleshoot, diagnose, and resolve diverse issues, while proactively recommending process improvements to enhance customer experience.
You will coach team members, contribute to knowledge bases, and specialize in key software areas including third-party packages. Strong communication and manufacturing ERP knowledge are essential.
Qualifications
- 5+ years' applicable experience with demonstrated success.
- 2+ years' specialized or industry experience.
- Experience with manufacturing-focused ERP solutions and understanding of manufacturing and financial process flows.
Responsibilities
- Escalate and troubleshoot customer issues with minimal supervision across phone, email, or chat.
- Troubleshoot client-server software issues including SQL, web servers, payment terminals, printers, and mobile devices.
- Stay up-to-date with software updates to provide timely solutions.
- Resolve concerns during installation, operation, maintenance, or compatibility matters.
- Conduct performance or functional tests to resolve issues.
- Develop and refine processes to triage issues and route to teams.
Skills
Job description
Epicor Software Corp in Minneapolis, MN seeks a Senior Technical Application Specialist to troubleshoot, diagnose, and resolve diverse issues, while proactively recommending process improvements to enhance customer experience.
You will coach team members, contribute to knowledge bases, and specialize in key software areas including third-party packages. Strong communication and manufacturing ERP knowledge are essential.
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