Senior Equipment Service Technician - Indianapolis

Henry Schein; Butlerville (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Henry Schein is seeking an Equipment Service Technician to service and repair dental equipment at practitioner offices, emphasizing outstanding customer service and problem-solving.

You will lead on-site installation and repair tasks, manage van inventory, and complete detailed service reports while attending Henry Schein and manufacturer training. Expect travel to customer sites as required.

Qualifications

• 7+ years in the dental industry with strong mechanical background.
• Experience in service and installation of dental equipment.
• High school education or equivalent with vocational training.

Responsibilities

• Repair and service dental equipment in practitioners' offices with focus on customer service.
• Provide on-site installation and repair services as needed.
• Maintain inventory in the service van and produce detailed service reports.

Skills

Advanced computer skills

Customer liaison

Preventative maintenance

Education

High School diploma or equivalent

Tools

Digital x-ray software

Digital CAD/CAM

Job description

This position is responsible for fulfilling all aspects in the repair and service of all equipment in the practitioner’s office with a focus on excellent customer service. Drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Manage more unique and complex repair cases, troubleshoot, and resolve issues at a higher level and support additional products.

Provides repair services to customers in a courteous and professional manner including escalation and more advanced and difficult issues. May also provide installation services to customers on an as needed basis.

Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.

Provides leadership to team members and manages all on site installation, repair maintenance and test tasks.

Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.

May assist with other more junior technicians’ assignments as required to ensure quality customer service is being provided

Maintains and manages proper levels of inventory in van.

Produces timely and detailed service reports.

Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.

Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.

Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.

The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.

Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.

Participates in special projects and performs other duties as required.

Must have 3 or more Level 1 Certifications which were determined by the ROM/ZOM based on business need

Must be cross certified (digital x-ray/software, digital CAD/CAM, etc.)

Proven ability to present preventative maintenance to customers

Ability to act as liaison between Henry Schein, customers, contractors and EPM

Proven ability to work with confidential information

The ability to act as liaison between Henry Schein, customers, contractors, and EPM

Proven ability to work with confidential information.

Advanced computer skills

WORK EXPERIENCE:

Typically, 7 or more years of dental industry experience with demonstrated proficiency. Strong mechanical background. Service and install experience. Typically, High School education, vocational training and/or on-the-job training.

TRAVEL / PHYSICAL DEMANDS:

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

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