Senior Epic PB Systems Lead - Remote

Dartmouth Health; Lebanon (NH); Remote; USD 78,000 - 124,000; Full time

Job summary

Dartmouth Health is seeking a systems analyst to build and maintain the Epic Professional Billing (PB) application, providing technical support for billing and financial operations. The role includes backup duties for Epic Hospital Billing (HB) and involvement in other information system initiatives across billing operations.

The ideal candidate has PB/SBO (primary) certification, with PB Claims certification a plus, and strong leadership, communication, and organizational skills.

Qualifications

• Bachelor’s degree with five (5) years of relevant work experience or the equivalent preferred.
• Self-directed, flexible, and strong organizational, analytical, and self-motivational skills.
• Strong verbal, written, and listening skills to communicate with peers, supervisors, and internal customers.
• Attention to detail and dependability.
• Ability to make decisions independently, but work within a team to support the department.
• Ability to handle fluctuating workloads while meeting deadlines.
• Has vendor application certification/proficiency or earns it within 12 months of hire (Epic). Maintains certification per vendor requirements.

Responsibilities

• Collaborates with business analysts, project leads, and IT teams to ensure service availability, prompt issue resolution, and viable solutions; maintains project tracking information.
• Shows understanding of the technical aspects of applications and their operational workflows within the department.
• Provides analysis and testing support for new or upgraded vendor or in-house systems and special projects.
• Participates in system design and process improvement projects; makes recommendations for operational improvements.
• Leads significant projects with minimal supervision; presents solutions to operations and IT teams.
• Assists departments in application system management and ensures security maintenance across supported applications.
• Performs detailed end-user analyses to troubleshoot problems and develop new functionality; improves workflows and interfacing with other systems.
• Provides training and onboarding support to team members and new staff.
• Occasional on-call rotation and off-hours project work.
• Performs other duties as required.

Skills

Analytical skills

Communication skills

Project management

Self-motivation

Team collaboration

Problem solving

Education

Bachelor’s degree

Tools

Epic PB/SBO certification

PB Claims certification

Job description

Dartmouth Health is seeking a systems analyst to build and maintain the Epic Professional Billing (PB) application, providing technical support for billing and financial operations. The role includes backup duties for Epic Hospital Billing (HB) and involvement in other information system initiatives across billing operations.

The ideal candidate has PB/SBO (primary) certification, with PB Claims certification a plus, and strong leadership, communication, and organizational skills.