Salaried Senior Epic Patient Access Managers

Ellit Groups; New York (NY); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Stability in salaried positions

Potential for contract extensions

Work alongside leading Epic talent

Job summary

A healthcare IT services firm is seeking a Senior Patient Access Manager to lead the Patient Access applications team. The role involves mentoring managers and ensuring operational stability across various functions. Candidates should have over 7 years of experience in healthcare IT, strong Epic expertise, and excellent communication skills. This position offers the chance to work on a major Epic implementation project serving over 100,000 users.

Qualifications

• 7+ years of progressive leadership experience in healthcare IT or patient access operations.
• Proven ability to manage escalations and prioritize demands.
• Experience with third-party integrations and patient portal strategies preferred.

Responsibilities

• Mentor and develop Patient Access managers.
• Oversee Cadence, Prelude/Eligibility, HIM, and Referrals teams.
• Support third-party integrations and ensure alignment with Epic systems.

Skills

Epic expertise in Cadence and Prelude/Eligibility

Leadership

Mentoring managers

Problem-solving

Communication

Education

Bachelor’s degree in Healthcare Administration

Master’s degree preferred

Job description

Overview

Ellit Groups is seeking skilled Epic professionals to support one of the nation’s largest multi-year Epic implementations. This enterprise initiative will unify dozens of existing electronic medical record systems into a single Epic platform, ultimately serving more than 100,000 end users across hospitals, practices, and ancillary services.

Project Timeline

• Phase 1 Go-Live: Scheduled for November 1, 2025, with approximately 35,000 users moving onto Epic.
• Phases 2 & 3: Will transition the next 65,000+ users in waves through 2026 and into early 2027.
• Phases 4 & 5: Two additional waves are planned, carrying the project through to early 2028.
• This project represents one of the largest Epic activations in U.S. healthcare history.

About the Role

We are seeking a Senior Patient Access Manager to lead, mentor, and strengthen our Patient Access applications team. This team supports Cadence, Prelude/Eligibility, Health Information Management (HIM), and Referrals, with close collaboration across specialty modules and third-party integrations.

The Senior Patient Access Manager will balance technical expertise in Epic Patient Access applications with a strong focus on coaching managers, mentoring analysts, and building long-term operational stability. This role will help streamline cross-team workflows, clarify ownership of scheduling-related build, and ensure that best practices are standardized across applications.

Key Responsibilities

• Mentor and develop Patient Access managers, providing guidance on team management, task prioritization, and workload estimation.
• Foster a culture of accountability, knowledge-sharing, and professional growth across the Patient Access team.
• Partner with managers to anticipate escalations and proactively resolve conflicts or bottlenecks.
• Operational Oversight
• Oversee Cadence, Prelude/Eligibility, HIM, and Referrals teams, ensuring timely resolution of escalated issues (with particular focus on Cadence).
• Align scheduling-related build ownership across Cadence, specialty modules (Beacon, Beans), and collaborating teams (Cupid, Radiant).
• Ensure best practice standards are documented, communicated, and consistently followed across applications.
• Collaborate with Inpatient Clinicals leadership on Grand Central when necessary.
• Strategic Initiatives & Integrations
• Support third-party integrations (e.g., Salesforce, custom patient portal) and ensure seamless alignment with Epic systems.
• Partner with the PMO and leadership to plan and support Wave 1 stabilization and Wave 2 rollouts.
• Provide input into long-term roadmap planning and resource forecasting.
• Serve as a liaison between Patient Access, clinical applications, and technical teams to ensure clear ownership and efficient workflows.
• Contribute to governance decisions regarding scheduling build standards and integration of patient-facing tools.
• Represent Patient Access in executive discussions and cross-functional planning.

Qualifications

• Bachelor’s degree in Healthcare Administration, Information Systems, or related field (Master’s preferred).
• 7+ years of progressive leadership experience in healthcare IT or patient access operations, with direct Epic application oversight.
• Strong Epic expertise in Cadence and Prelude/Eligibility (certification preferred).
• Experience mentoring managers and leading high-performing teams in complex healthcare environments.
• Proven ability to manage escalations, prioritize competing demands, and coach leaders on effective task management.
• Experience with third-party integrations and patient portal strategies strongly preferred.
• Excellent communication, problem-solving, and organizational skills.

Why Join?

• Professionals who perform well in this engagement should expect contract extensions aligned with subsequent phases, providing opportunities for continuous work through early 2027 and potentially into 2028.
• Work alongside leading Epic talent on a high-visibility program that will shape healthcare delivery for decades to come.
• Salaried positions with Ellit Groups, offering stability and the backing of an established healthcare IT services firm.