Senior Epic Development & Support Engineer

CVS Health; Massachusetts; Hybrid; USD 102,000 - 204,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Retirement options

Wellness programs

Job summary

CVS Health is seeking a Senior Software Development Engineer – Ambulatory to lead Epic-focused development and production support in a fast-paced healthcare IT environment. You will design, configure, and optimize Epic solutions, guiding cross-functional teams through discovery, design and testing cycles.

You will collaborate with clinicians, analysts and project managers to translate business needs into technical specifications and robust workflows, ensuring quality and timely delivery while

Qualifications

• Strong experience configuring, designing, and supporting an Epic solution.
• Previous application configuration experience.
• Experience in test planning & execution, test case development, and meeting project quality requirements.
• Experience working on large projects.
• Strong knowledge of clinical applications and understanding of the healthcare IT industry.
• Understanding of configurable applications and monitoring practices.
• Analytical, problem resolution and interpersonal skills.
• Ability to bridge communication among technical and nontechnical project staff and customers.
• Minimum five (5) years of related experience.

Responsibilities

• Managing a team of Epic production support analysts.
• Monitor, triage and report out on the assigned production support queues across multiple business units.
• Ensure SLAs are met and tickets are resolved in a timely and sound manner.
• Continually review and update knowledge articles in partnership with the help desk.
• Report out on the status of production support queues, proactively identifying any trends and resolution path.
• Build and maintenance of Epic environments.
• Lead Discovery calls and provide Level of Effort.
• Facilitate design sessions with business leaders and analysts.
• Create and fulfill EHR use cases, identify business and functional requirements and working closely with IT resources to translate requirements and workflows to technical specifications.
• Lead documentation efforts for discovery and implementation.
• Ensure requirements and future state workflows are clearly defined.
• Work with Project Managers to identify tasks and associated estimates.
• Support execution of vendor upgrades, system changes and environment maintenance procedures.
• Participate in the analysis of current state processes and collaborate with clinical business and reporting users to create future state processes.
• Identify and document process and data gap.
• Use Cases
• Business requirements
• Technical specifications
• Scope documents
• Gap analysis
• Impact assessment

Skills

Epic expertise

Team leadership

Stakeholder communication

Healthcare IT

Education

EpicCare Ambulatory Certification

Tools

Epic Systems

Job description

Senior Software Development Engineer – Ambulatory

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. As part of the Epic team, you will be expected to be proficient in all critical functions of the application development and will champion methodologies with a deep understanding of best practices to ensure that quality standards are met. We believe for success you should have flexibility, possess a positive outlook, discernment, and inspire change within a fast-growing environment. This team directly impacts the lives of our healthcare delivery patients by creating systems that allow for efficient, quality, and safe healthcare delivery. You can work knowing you are helping many people each day.

• Managing a team of Epic production support analysts
• Monitor, triage and report out on the assigned production support queues across multiple business units
• Ensure SLAs are met and tickets are resolved in a timely and sound manner
• Continually review and update knowledge articles in partnership with the help desk
• Report out on the status of production support queues, proactively identifying any trends and resolution path
• Build and maintenance of Epic environments
• Lead Discovery calls and provide Level of Effort
• Facilitate design sessions with business leaders and analysts
• Create and fulfill EHR use cases, identify business and functional requirements and working closely with IT resources to translate requirements and workflows to technical specifications
• Lead documentation efforts for discovery and implementation
• Ensure requirements and future state workflows are clearly defined
• Work with Project Managers to identify tasks and associated estimates.
• Support execution of vendor upgrades, system changes and environment maintenance procedures.

This role requires you to work with matrix style teams including providers, project managers, technical resources, Subject Matter Experts (SME), business stakeholders, and vendor representatives to document the business and functional requirements, system specifications, and testing attributes & results. This will result in you to also

• Participate in the analysis of current state processes and collaborate with clinical business and reporting users to create future state processes
• Identify and document process and data gap

You will also participate in the creation and completion of project related deliverables including:

• Use Cases
• Business requirements
• Technical specifications
• Scope documents
• Gap analysis
• Impact assessment

To be successful you should have

• Strong experience configuring, designing, and supporting an Epic solution
• Previous application configuration experience
• Experience in test planning & execution, test case development, and meeting project quality requirements
• Experience working on large projects
• Strong knowledge of clinical applications and understanding of the healthcare IT industry
• Understanding of configurable applications and monitoring practices
• Analytical, problem resolution and interpersonal skills
• Ability to bridge communication among technical and nontechnical project staff and customers

Required Qualifications Experience: Minimum of five (5) years of related experience is required.

Certification(s):EpicCare Ambulatory Education Requirements

Anticipated Weekly Hours 40

Time Type Full time

Pay Range: The typical pay range for this role is: $101,970.00 - $203,940.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/11/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.