Senior Product Manager-Revenue Cycle Management-Epic

9025 CVS Shared Services Resources LLC; Utah; Hybrid; USD 68,000 - 199,000; Full time

Job summary

CVS Health is seeking a Senior Product Manager to lead the Epic EHR platform and integrated clinical informatics tools within the Revenue Cycle Management domain. You will shape product strategy, manage requirements, and drive adoption across enterprise informatics initiatives to improve healthcare delivery.

You will partner with business and engineering leaders to translate goals into roadmaps, manage backlogs, and develop business cases for new initiatives.

Qualifications

• 5+ years in Revenue Cycle Management including charge capture, medical coding, back-end billing and collections
• 7–10 years in product management and/or healthcare informatics
• Proven Leader: able to drive strategic decisions and coordinate resources
• Highly Collaborative: translates complex topics for diverse audiences
• Data-Driven Mindset: uses analytics to measure product impact
• Experience with change management and user adoption of clinical technology

Responsibilities

• Define product vision and strategic direction for Epic Domain aligned with OKRs
• Translate business goals into a clear product roadmap and backlog
• Collaborate with engineering, data science, and user design to build/ enhance Epic-based products
• Develop launch plans and training materials for end users
• Provide executive reporting on status, risks and decisions; drive improvements

Skills

Revenue Cycle Management

Product management

Healthcare informatics

Stakeholder collaboration

Data-driven decision making

Change management

Education

Bachelor's degree or relevant equivalent experience

Tools

Epic certification

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

As a Senior Product Manager, you will lead product strategy and roadmap development for the organization's Epic electronic health record (EHR) platform and integrated clinical informatics tools. You will own the product strategy and requirements for our Revenue Cycle Management (RCM) domain, which is focused on CDI, coding, billing, collections, integrity and analytics. These are critical for ensuring the end to end workflow from accurate clinical documentation to appropriate coding and A/R completeness. You’ll apply deep Epic platform expertise, user-centric design, and agile methodologies to drive adoption, quality, and safety across enterprise informatics initiatives to improve healthcare delivery for our patients.

What You’ll Do

Responsible for defining the product vision and strategic direction for your Epic Domain, ensuring continuous alignment with senior business and engineering leaders. You'll translate high-level business goals into a clear, actionable product strategy that are tied to OKRs. Partner with business stakeholders to define the product roadmap, overseeing day-to-day backlog management and prioritization to ensure alignment with your strategic vision. You will assess value and develop business cases to inform the nature and scope of new initiatives. This includes evaluating buy vs. build opportunities and identifying opportunities to scale products to multiple business units. Coordinate with talented technical partners from engineering, data science, and user design in a fast-paced, agile environment to build and enhance products. Your role is to bridge the gap between business needs and technical solutions, fostering a collaborative and productive atmosphere. Work alongside our design team to design high-quality, intuitive products for our end-users. This involves user research, gathering and documenting detailed product requirements and ensuring the final product meets user needs and expectations. Define and manage the launch of new products, including working with our operations teams to create training materials and documentation for end-users. You will also continuously identify and act on opportunities for product improvement through quantitative analysis and user feedback. Deliver executive-level reporting on product status, risks, and decisions needed, and builds strong relationships with key stakeholders across the enterprise. Develop testing procedures and governance for onsite, monthly, and quarterly Epic assessments, with detailed documentation review. Partner with training and change management teams to support readiness, adoption, and feedback loops for Epic-based product releases. Supports approval of product iterations, schedules, releases, and roadmaps to maintain delivery speed and quality across Epic initiatives. Support the domain leaders in recruiting, hiring, and developing product and informatics talent in a collaborative, fast-paced, global environment to instill industry-proven best practices.

Required Qualifications

• 5+ years experience in Revenue Cycle Management, including charge capture, medical coding, back-end billing (e.g. claims submission, clearing house rules, EDI formats) and collections (e.g. denial management, appeals, patient billing, A/R)
• 7–10 years of relevant work experience in product management and/or healthcare informatics
• Proven Leader: You're comfortable driving strategic decisions, taking ownership, and coordinating resources to ensure successful project outcomes
• Highly Collaborative: You excel at working with senior-level stakeholders and can translate complex technical topics for a variety of audiences
• Data-Driven Mindset: You believe in using data to measure product impact and work with analytics teams to evaluate success
• Skilled in change management and driving user adoption of clinical technology.

Preferred Qualifications

• Epic certification(s) in one or more modules relevant to the role (e.g., EpicCare Ambulatory, Healthy Planet, Beacon, Willow, Prelude, Cadence, Resolute Professional Billing, HIM, MyChart, Beaker, Welcome Kiosk, Rover, Haiku, EpicCare Link, Caboodle, SlicerDicer, Bridges, Reporting Workbench, Orders)
• Experience in Value Based Care, Medicare/Medicare Advantage and Fee-For-Service with understanding of financial operations with capitation, shared savings and bundled payments
• Comfort operating in a regulated environment with data privacy and compliance considerations
• Experience building and launching AI products
• 3+ years as a Product Manager
• Experience with data analytics and core healthcare metrics
• Education Bachelors degree or relevant equivalent experience

Pay Range

The typical pay range for this role is: $67,900.00 - $199,144.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our People Fuel Our Future

Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits for Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/30/2026

Eligibility and Diversity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.