Senior Epic Configuration Analyst- UM (Utilization Management)

Aquent; Louisville (KY); On-site; USD 124,000 - 138,000; Full time

Job summary

Aquent Talent is seeking a Senior Epic Configuration Analyst – UM to lead configuration, testing, and implementation of Epic solutions for Utilization Management and LTSS in a dynamic healthcare environment.

You will collaborate with clinical, operational, and technical teams, own end-to-end configuration, and support go-live readiness while traveling up to 25% and maintaining a Monday–Friday schedule. This temporary role requires US work authorization.

Qualifications

• Epic certifications: Active Epic analyst certifications (Tapestry/Healthy Planet)
• Healthcare & UM experience: 2+ years in healthcare with 1+ year UM support
• Analytical & problem-solving: interpret data, troubleshoot configuration issues
• Communication & agility: clear written/verbal communication in fast-paced environment
• Additional Epic certifications for UM and EHR experience (preferred)
• Experience with Epic or Cerner (preferred)

Responsibilities

• Configure & Maintain Epic Workflows: Build, configure, and maintain Epic solutions supporting UM and LTSS, including UM letters, work queues, and routing rules.
• Translate Clinical & Business Needs: Gather operational and clinical requirements and translate them into clear, scalable configuration specifications.
• Facilitate Design Sessions: Lead cross-functional design sessions to deliver compliant, user-focused workflows.
• Execute Testing & Validation: Develop and execute testing systems, support UAT, resolve defects, maintain records.
• Coordinate Releases & Go-Live: Manage configuration, defects, releases, cutover planning, production go-live readiness.
• Drive Continuous Improvement: Analyze change requests and recommend configuration enhancements to improve adoption.

Skills

Analytical thinking

Problem solving

Communication skills

Agility

Tools

Epic EHR

Job description

Travel & Schedule Flexibility:

Willingness to travel up to 25% annually (including monthly onsite visits to Louisville, KY, and 2–3 weeks onsite during production go-live), working Monday–Friday (8:00 a.m.–5:00 p.m. EST or CST) with occasional weekend availability based on business needs.

Aquent is partnering with a major Healthcare company to find a Senior Epic Configuration Analyst – UM for a temporary opportunity. In this vital role, you will lead the configuration, testing, and implementation of Epic solutions supporting Utilization Management (UM) and Long-Term Services and Support (LTSS). Working alongside clinical, operational, and technical stakeholders, you will build scalable digital healthcare capabilities that elevate the provider experience and drive long-term operational success.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis (C2C or 1099 is not permitted for this position)

Key Responsibilities

• Configure & Maintain Epic Workflows: Build, configure, and maintain Epic solutions supporting UM and LTSS, including UM letters, work queues, and routing rules.
• Translate Clinical & Business Needs: Gather operational and clinical requirements and translate them into clear, scalable, and standardized configuration specifications.
• Facilitate Design Sessions: Lead cross-functional design sessions to deliver compliant, user-focused workflows that enhance the provider experience.
• Execute Testing & Validation: Develop and execute testing systems, support end-to-end validation and User Acceptance Testing (UAT), resolve defects, and maintain thorough testing evidence and decision records.
• Coordinate Releases & Go-Live: Partner with project teams to manage configuration, defect resolution, release activities, cutover planning, and production go-live readiness.
• Drive Continuous Improvement: Analyze change requests, identify root causes of workflow issues, and recommend configuration enhancements to improve adoption and reduce rework.

Requirements & Qualifications

• Required Epic Certifications: Active Epic analyst certifications, including Epic Tapestry Medical Management Certification and Epic Healthy Planet Fundamentals for Health Plans Certification (or Healthy Planet Link).
• Healthcare & UM Experience: Minimum of 2 years of experience in healthcare, Medicare, or Medicaid environments, plus 1+ year of hands‑on experience supporting Utilization Management (UM) workflows.
• Analytical & Problem-Solving Skills: Strong analytical abilities to interpret data insights, troubleshoot configuration issues, and recommend scalable technical solutions.
• Communication & Agility: Effective written and verbal communication skills to collaborate across cross-functional teams and organizational levels while thriving in an ambiguous, fast-paced environment.

Preferred Qualifications

• Additional Epic analyst certifications or accreditations related to Utilization Management.
• Previous hands‑on experience operating in electronic health record (EHR) systems such as Epic or Cerner.
• Working knowledge of broader healthcare systems and experience building digital capabilities.

The target hiring compensation range for this role is $90–$100/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.