Senior Epic Applications Analyst

Tegria Company; Wisconsin; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical and dental plans

Vision benefits

Generous paid time off

Remote work opportunities

Retirement savings plan

Job summary

Tegria Company seeks an Advisory, HB Epic Applications Analyst to deliver Epic expertise to managed services and consulting clients. You will configure, test, and validate modifications, support upgrades, and ensure regulatory compliance across healthcare workflows.

Ideal candidates have Epic HB/PB/Claims certifications and 8+ years of Epic experience, with strong collaboration, problem-solving, and client-facing skills in a remote environment.

Qualifications

• Bachelor’s degree in computer science or healthcare-related certification or equivalent experience.
• Epic certification with the ability to support HB, PB and Claims applications.
• Typically 8+ years of Epic application analyst or Epic consulting experience.

Responsibilities

• Collaborate with clients to analyze requirements and map them to Epic workflows.
• Configure, test, and validate Epic modifications to meet functional needs.
• Provide Tier 2 maintenance and Tier 3 project support to multiple clients.
• Support after-hours on-call as required by client contracts.
• Ensure regulatory compliance and effective change control.

Skills

Epic application analyst

Healthcare IT

Remote work

Education

Bachelor’s degree in computer science or healthcare-related field

Job description

As an Advisory, HB Epic Applications Analyst, your work at Tegria will focus on providing Epic application expertise to managed services clients and to consulting clients. Configures, optimizes, troubleshoots and support Epic applications to meet the needs of healthcare organizations. Provide technical expertise, facilitate system upgrades, and ensure system compliance with industry regulations. An effective Advisory, HB Epic Applications Analyst will help the organization on a whole achieve success through:

Collaborate with Client Success Managers to assist with client requests and provide outcome data.

System Analysis & Solution Implementation

• Document business requirements and recommend solutions that align with regulatory changes, insurance requirements, hospital service adjustments, or IT updates.
• Configure, test, and validate application modifications to ensure they meet functional requirements without causing downstream or cross-functional issues.

Testing, Training & Documentation

• Build, test, train, and implement new infrastructure, workflows, and policies.

Ongoing Support & Issue Resolution

• Support clients during designated business hours and participate in after-hours on-call support as required by client contracts.
• Deliver high-quality Tier 2 routine maintenance and break/fix support to multiple clients in accordance with contracted SLAs.
• Provide Tier 3 project support to multiple clients.
• Apply systems analysis techniques to perform root cause analysis and recommend solutions aligned with industry and EHR vendor best practices.
• Escalate issues to EHR and third‑party vendors on behalf of the client, building, testing, and validating vendor‑proposed solutions.

Risk Management & Continuous Improvement

• Adhere closely to customer policies surrounding change control and build documentation.
• Identify and escalated engagement risks related to timelines, resources, and other issues while creating mitigation plans.

Team Support

• Actively participate in and support efforts to build and maintain quality service delivery.
• Develop materials to support sales efforts as needed.
• Help scope potential new engagements.
• Stay current with EHR system certifications and application knowledge.
• Serve as an application lead as appropriate.

Qualifications & Experience

• Bachelor’s degree in computer science, a healthcare‑related professional certification or licensure, or an equivalent combination of education and experience.
• Epic certification with the ability to support in three or more applications: HB, PB and Claims.
• Typically, 8+ years of wide-ranging experience as an Epic application analyst or in Epic consulting.
• Working successfully on multiple projects or multiple clients simultaneously.
• Expert knowledge of assigned applications and relevant workflows.
• Solid knowledge of healthcare workflows, clinical and business operations, and regulatory compliance requirements.
• W2 project‑based consultants will be expected to provide a computing device that adheres to industry standards and security best practices to use in satisfying the Project Services on behalf of Tegria
• Are productive, responsive, and reliable in a remote working environment.
• Actively contributes to a collaborative team environment by sharing knowledge, developing skills, and supporting overall team performance.
• Project competence, credibility, and trustworthiness.
• Take ownership of their work and outcomes, holding themselves accountable for meeting deadlines, achieving results, and upholding quality standards without relying on external pressure or oversight.
• Adhere to project timelines and proactively notify team members and management of any potential delays or obstacles.
• Continually refine their expertise in EHR applications and broaden their abilities across multiple ones.

At Tegria, we bring bold ideas and breakthroughs to improve care, technology, revenue, and operations in ways that move healthcare organizations from patient-centered to human-centered. We are helping healthcare put people first—both patients and those who dedicate their lives to delivering care.

People who listen first, ask hard questions, and make decisions to cultivate a culture of equity and inclusion. We’re nimble, and we believe in our mission to humanize healthcare.

• We offer a choice of multiple health and dental plans with nationally recognized networks, as well as vision benefits, a total wellness program, and an employee assistance program for you and your family.
• Your financial well-being. We offer competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more.
• Our lifestyle benefits are unrivaled, including professional development offerings, opportunities for remote work, and our favorite: a generous paid‑time‑off program, giving you the flexibility to plan a vacation, take time away for illness (or life’s important events), and shift your schedule to accommodate those unexpected curve balls thrown your way.

Tegria is an equal employment opportunity employer and provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.