Senior Environmental Claims Lead – Complex Unit Remote

Hartford; Scottsdale (AZ); Hybrid; USD 62,000 - 94,000; Full time

Job summary

The Hartford is seeking a Senior Claim Representative within the Complex Claims Unit – Environmental (CCU-ENV) to handle property damage and bodily injury claims involving environmental contamination. This role involves complex coverage issues, multi-year exposure, and potential litigation.

Responsibilities include managing claims with strong analytical focus, writing coverage positions, investigations, and negotiations.

Qualifications

• 3+ years general liability claim handling experience.
• Experience in handling affirmative/defensive risk transfer.
• Strong verbal and written communication skills.
• Strong analytical and critical thinking skills.
• Ability to present in a roundtable setting with a well-reasoned and analytical evaluation.
• Strong customer service and active listening skills.
• Strong time management and organization skills.
• Strong negotiation and conflict resolution skills.
• Working proficiency with MS Office, especially Word and Excel.

Responsibilities

• Provide proactive communications to customers and business partners in the management of claims.
• Respond to inquiries from customers and provide superior customer service.
• Review and analyze multiple complex policies and coverage parts.
• Write and articulate clear and concise coverage positions.
• Conduct investigations regarding claims and/or lawsuits.
• Manage litigation and counsel, inclusive of litigation planning, budgeting and implementing a liability resolution strategy.
• Develop coverage, liability and damages assessments and provide recommendations to leadership.
• Pursue coverage and liability risk transfer against other liable parties and insurance carriers.
• Conduct complex negotiations and articulate coverage/liability positions.
• Attend mediations and trials as necessary.
• Manage expenses, reserves and financial transactions.
• Consistently maintain up to date claims metrics.

Skills

General liability claims

Risk transfer

Verbal & written communication

Analytical thinking

Presentation skills

Customer service

Time management

Negotiation

Education

Bachelor’s Degree

Property & Casualty license

Tools

MS Office (Word/Excel)

Job description

The Hartford is seeking a Senior Claim Representative within the Complex Claims Unit – Environmental (CCU-ENV) to handle property damage and bodily injury claims involving environmental contamination. This role involves complex coverage issues, multi-year exposure, and potential litigation.

Responsibilities include managing claims with strong analytical focus, writing coverage positions, investigations, and negotiations.