Senior Enterprise SaaS Implementation Lead

Paperless Parts, Inc.; Boston, Northern (MA, KY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health coverage for you and dependents

Unlimited PTO

13+ paid holidays

Wellness stipend

Pre-tax Commuter and FSA

Job summary

Paperless Parts is seeking a Senior Implementation Project Manager to drive enterprise SaaS implementations, guiding manufacturers through complex digital transformations and aligning operations with platform capabilities.

You will lead cross-functional engagements across customer stakeholders, executive sponsors, and internal engineering teams, balancing tactical execution with strategic product expertise to ensure seamless software adoption and long-term customer value.

Qualifications

• Demonstrated track record of leading enterprise software deployments in customer-facing SaaS environments.
• Proven ability to build trust and navigate change management with executive sponsors and cross-functional teams.
• Capability to master complex software features quickly and translate customer business logic into technical configurations.
• Demonstrated mastery in managing multi-stream project timelines, risk frameworks, and budgets.
• Based in Boston, MA (3 days/week on-site) with willingness to travel to customer sites 1-3 times per month.

Responsibilities

• Lead executive status reviews, strategic meetings, and real-time issue resolution across customer and internal teams.
• Balance implementation timelines, resource allocation, scope, and budget with precision.
• Lead engaging end-user training programs and interactive workshops for enterprise customer teams to drive platform adoption and user proficiency
• Address scope creep directly while establishing clear customer boundaries and accommodating critical business shifts.
• Translate complex customer business requirements into optimal platform configurations that drive long-term value.
• Assess project health metrics continuously to identify delivery risks early and execute mitigation strategies.
• Identify operational gaps within the deployment lifecycle and create scalable workflow enhancements.

Skills

Enterprise SaaS deployments

Change management

Executive sponsorship

Cross-functional teams

Software features

Business logic translation

Technical configurations

Project timelines

Risk management

Budgets

On-site Boston

Travel to customer sites

Tools

ERP integrations

Lean Six Sigma

Job description

Paperless Parts is seeking a Senior Implementation Project Manager to drive enterprise SaaS implementations, guiding manufacturers through complex digital transformations and aligning operations with platform capabilities.

You will lead cross-functional engagements across customer stakeholders, executive sponsors, and internal engineering teams, balancing tactical execution with strategic product expertise to ensure seamless software adoption and long-term customer value.