Senior Manager, Enterprise Quality - Hybrid NYC

PayPal, Inc.; New York (NY); Hybrid; USD 130,000 - 192,000; Full time

Benefits offered by this job

Hybrid work model

Annual bonus

Equity

Performance incentives

Job summary

PayPal, Inc. in New York City seeks a Senior Manager, Enterprise Quality to build and run PayPal’s enterprise quality function, establishing standards and driving adoption across business units and functions.

This hands-on, enablement-led role partners with Product, Engineering, Design, and enabling teams to translate strategy into executable programs, with a focus on process excellence and measurable quality improvements.

Qualifications

• 8+ years of experience in quality, product operations, program or portfolio management, or related fields.
• Experience developing or operating standards, frameworks, or programs improving execution.
• Ability to influence without direct authority and build cross-functional relationships.
• Strong communication, storytelling, and data-driven decision making.
• Experience in payments/fintech or regulated industries preferred.

Responsibilities

• Create end-to-end process maps and establish best practices for the function.
• Partner with Product, Design, and Engineering to deliver complex initiatives.
• Develop detailed business requirements and manage user acceptance testing.
• Define and track key performance metrics and document standardized processes.
• Lead cross-functional programs and drive global process improvements.

Skills

Cross-functional leadership

Quality management

Program management

Data-driven decision making

Stakeholder management

Lean Six Sigma

Education

Bachelor's degree

Quality discipline (QA/Engineering)

Job description

PayPal, Inc. in New York City seeks a Senior Manager, Enterprise Quality to build and run PayPal’s enterprise quality function, establishing standards and driving adoption across business units and functions.

This hands-on, enablement-led role partners with Product, Engineering, Design, and enabling teams to translate strategy into executable programs, with a focus on process excellence and measurable quality improvements.