Senior Enterprise Incident Commander & Response Leader

TikTok USDS Joint Venture; Washington (District of Columbia); On-site; USD 150,000 - 190,000; Full time

Job summary

TikTok USDS Joint Venture is seeking a Senior Enterprise Incident Manager to lead responses to high-severity incidents that may affect business continuity, customer trust, regulatory obligations, or executive priorities. The role combines strong incident command, technical depth, and executive communication.

This position partners closely with Security, Engineering, Infrastructure, Product, Legal, Compliance, Public Policy, Communications, and executive stakeholders to drive effective incident

Responsibilities

• Lead end-to-end command and coordination for high-severity enterprise incidents, including triage, escalation, stakeholder alignment, mitigation tracking, and resolution management.
• Serve as the central incident leader during complex or high-stakes events, ensuring the right technical and business teams are engaged quickly and operating against a clear response structure.
• Work hands-on with technical teams to investigate active incidents, analyze system behavior, review logs, validate hypotheses, identify dependencies, and support effective containment and recovery actions.
• Coordinate response activities across Engineering, Site Reliability, Security, Infrastructure, Product, Support, Legal, Compliance, Communications, and leadership teams.
• Drive high-quality executive communications during incidents, including concise status updates, decision memos, risk summaries, and post-incident briefings.
• Prepare and deliver incident reporting for executive leadership, board-level audiences, and government stakeholders when required, ensuring accuracy, clarity, and alignment with legal and regulatory expectations.
• Contribute to and adhere to incident playbooks, severity frameworks, escalation paths, communications standards, and operational playbooks.
• Facilitate incident reviews and postmortems, ensuring root causes, contributing factors, lessons learned, and remediation plans are clearly documented and tracked to completion.
• Identify trends across incidents and near misses to improve resilience, readiness, observability

Job description

TikTok USDS Joint Venture is seeking a Senior Enterprise Incident Manager to lead responses to high-severity incidents that may affect business continuity, customer trust, regulatory obligations, or executive priorities. The role combines strong incident command, technical depth, and executive communication.

This position partners closely with Security, Engineering, Infrastructure, Product, Legal, Compliance, Public Policy, Communications, and executive stakeholders to drive effective incident