Senior Enterprise Incident Commander

TikTok USDS Joint Venture; San Jose (CA); On-site; USD 200,000 - 374,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid parental leave

Job summary

TikTok USDS Joint Venture LLC is seeking a Senior Enterprise Incident Manager to lead high-severity incident responses and coordinate cross-functional teams to protect business continuity and regulatory obligations.

You will work with Security, Engineering, Legal, Compliance, and Communications to drive effective incident response, playbooks, and post-incident reviews in a fast-paced, in-person environment.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Significant experience in the technology industry with exposure to production operations, enterprise platforms, infrastructure, cybersecurity, or large-scale service environments.
• Hands-on experience investigating and coordinating high-stakes incidents with engineers and operators.
• Proven ability to communicate incident status and remediation plans to executive leadership and boards.
• Excellent written and verbal communication, translating complex tech into business language.
• Strong judgment and decision-making in time-sensitive situations.
• Experience building cross-functional trust without direct authority.

Responsibilities

• Lead end-to-end command for high-severity incidents, including triage and resolution tracking.
• Serve as central incident leader, coordinating right teams quickly.
• Investigate active incidents, analyze system behavior, review logs, and support containment and recovery.
• Coordinate activities across Engineering, Site Reliability, Security, Infrastructure, Product, Legal, Compliance, Communications, and leadership.
• Deliver executive communications, risk summaries, and post-incident briefings.
• Prepare incident reports for executive leadership and boards when required.
• Contribute to incident playbooks, severity frameworks, and escalation paths.
• Facilitate postmortems with documented root causes and remediation plans.
• Identify trends to improve resilience and response maturity.
• Refine tooling, workflows, and metrics for faster detection and reporting.
• Advise during sensitive events balancing technical, regulatory, and reputational factors.

Skills

Incident management

Executive communications

Cross-functional leadership

Technical investigation

Security operations

Stakeholder management

Education

Bachelor’s degree or equivalent

Tools

Log analysis

Job description

TikTok USDS Joint Venture LLC is seeking a Senior Enterprise Incident Manager to lead high-severity incident responses and coordinate cross-functional teams to protect business continuity and regulatory obligations.

You will work with Security, Engineering, Legal, Compliance, and Communications to drive effective incident response, playbooks, and post-incident reviews in a fast-paced, in-person environment.