Senior Enterprise Implementation Lead — Healthcare AI

Transform9; Alabama; Sur place; USD 95 000 - 145 000; Plein temps

Avantages offerts par ce poste

Top-tier health coverage: medical, d​+

401(k)

Paid time off + holidays

Paid parental leave

Résumé du poste

Transform9 is hiring in Birmingham, AL for an Enterprise Implementations lead who will drive end-to-end deployments of AI-powered call solutions for physician practices. You’ll own kickoffs through go-live and hypercare, translating real-world call flows and scheduling rules into live agent configurations.

You’ll coordinate with IT, engineers, and product, train front-office teams, and ensure smooth transitions to account management with measurable success metrics.

Qualifications

• 5+ years leading implementations at a B2B SaaS company.
• Experience running complex, multi-stakeholder implementations with technical integrations.
• Excellent client-facing communication; calm and structured when go-lives are in flight.

Responsabilités

• Own a portfolio of concurrent enterprise implementations from kickoff to go-live.
• Build and run project plans spanning telephony cutover, EHR/PM integration, and agent workflow configuration.
• Lead discovery with practice leadership to map call flows and translate them into agent configuration.
• Coordinate practice IT, integration engineers, and product to clear blockers quickly.
• Train front-office teams and run go-live and hypercare until the practice is stable.
• Handoff to account management with documented workflows and success metrics.
• Create repeatable implementation playbooks to scale our process.

Connaissances

Project management

Stakeholder management

Client-facing communication

Formation

Bachelor's degree or higher

Description du poste

Transform9 is hiring in Birmingham, AL for an Enterprise Implementations lead who will drive end-to-end deployments of AI-powered call solutions for physician practices. You’ll own kickoffs through go-live and hypercare, translating real-world call flows and scheduling rules into live agent configurations.

You’ll coordinate with IT, engineers, and product, train front-office teams, and ensure smooth transitions to account management with measurable success metrics.