Senior Enterprise Customer Success Manager, AI Platform

CADDi; Chicago (IL); Sur place; USD 100 000 - 170 000; Plein temps

Avantages offerts par ce poste

Compensation: OTE $100-$170k

Comprehensive Health Benefits

401k with company match

Generous PTO

Résumé du poste

CADDi, a Manufacturing AI Data Platform, seeks a Sr. Customer Service Manager to own customer outcomes from discovery to expansion across the enterprise, collaborating with plant-floor, procurement, quality, and engineering teams.

You will deploy CADDi AI Data Platform and workflow products, manage end-to-end value delivery, and lead pre-sales, customer success, and data tasks with engineers and an Account Executive.

Qualifications

• 8+ years in a customer-facing technical role.
• Strong written and verbal communication across executive levels.
• Willingness to work from our Chicago office and travel 40–60%.

Responsabilités

• Own the deployment plan from scoping to production, coordinating stakeholders.
• Define the semantic layer for customer data and build Explorer configurations.
• Deploy CADDi’s workflow products for each user group and shape deployments of CADDi Agent.
• Orchestrate engineers to close gaps between standard platform and customer needs.
• Define success metrics, track progress, and report to leadership.
• Lead training and adoption sessions and deliver tailored demos for prospects and customers.

Connaissances

Customer-facing

Data modeling

Cross-functional leadership

Python/SQL basics

Outils

Python

SQL

Description du poste

CADDi, a Manufacturing AI Data Platform, seeks a Sr. Customer Service Manager to own customer outcomes from discovery to expansion across the enterprise, collaborating with plant-floor, procurement, quality, and engineering teams.

You will deploy CADDi AI Data Platform and workflow products, manage end-to-end value delivery, and lead pre-sales, customer success, and data tasks with engineers and an Account Executive.