Senior Enterprise Customer Success Lead

Copado

Chicago (IL)

On-site

USD 115,000 - 135,000

Full time

43 hours ago

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Benefits offered by this job

Competitive salary

Bonuses

Health, dental, and vision insurance

401(k) Plan

Paid Time Off

Wellness Perks

Job summary

Copado is seeking a Sr Customer Success Manager to own a portfolio of strategic enterprise accounts, drive adoption and measurable business outcomes, and act as a trusted advisor to customer executives and a revenue partner to Sales.

You will build Success Plans, lead CBRs with senior leaders, monitor adoption, and collaborate on renewals and expansions across your portfolio. This role requires travel to customer sites and deep Salesforce ecosystem expertise.

Qualifications

7+ years in Customer Success, Account Management, or similar enterprise SaaS role.
Experience in Salesforce ecosystem, DevOps, or enterprise software delivery.
Proven track record of driving expansion and retention with Sales.
Strong business acumen and ability to build/present a business case.
Excellent communication and stakeholder management skills.

Responsibilities

Build and execute Success Plans with milestones tied to client goals.
Lead onsite and virtual CBRs with C-suite and senior leadership.
Monitor adoption and account health, addressing risk early.
Partner with Account Executives to identify upsell and cross-sell opportunities.
Travel to client sites for CBRs and relationship building.