Senior Enterprise CSM — Outcomes & Renewals (Remote)

Nametag; Pittsburgh (Allegheny County); Remote; USD 203,000 - 248,000; Full time

Benefits offered by this job

Remote-first

Off-sites

Flexible schedules

Health benefits

Equity

Job summary

Nametag is seeking a Customer Success Manager to own post-sale relationships end-to-end, overseeing onboarding, value delivery, executive alignment, and renewals for a portfolio of enterprise customers in a remote-first team.

This role is not a reactive support position; you will lead onboarding, drive adoption, surface risk early, and ensure Nametag delivers measurable security and business value over time, while collaborating with Solutions Engineering, Support, Product, and Sales.

Qualifications

• 3-7 years in Customer Success, Account Management, or post-sales in B2B SaaS.
• Direct ownership of renewals and retention in enterprise contexts.
• Experience running structured onboarding and long-term CS motions.
• Comfort with CISOs, IT leaders, and senior operators.
• Ability to balance empathy with accountability.
• Bonus: security/identity/IAM experience.

Responsibilities

• Own the customer relationship for defined enterprise accounts from onboarding to renewal.
• Lead onboarding journeys with Solutions Engineering and Support.
• Develop success plans aligned to goals, use cases, and risk.
• Drive adoption with regular check-ins and Strategic Business Reviews.
• Coordinate across Support, Engineering, and Product for issues.
• Identify early risks and implement mitigation.
• Own renewal motions end-to-end and identify expansion opportunities.
• Capture feedback and translate to insights for Product.
• Advocate for best practices in identity, authentication, and protection.

Skills

Customer Success

Account Management

Post-Sales

Executive communication

Empathy and accountability

Security IAM experience

Job description

Nametag is seeking a Customer Success Manager to own post-sale relationships end-to-end, overseeing onboarding, value delivery, executive alignment, and renewals for a portfolio of enterprise customers in a remote-first team.

This role is not a reactive support position; you will lead onboarding, drive adoption, surface risk early, and ensure Nametag delivers measurable security and business value over time, while collaborating with Solutions Engineering, Support, Product, and Sales.